Return to previous page

The empty shopping cart button is not working

This topic has 4 replies, 2 voices, and was last updated 10 months, 4 weeks ago ago by Tony Rodriguez

smalameri

Participant

December 27, 2023 at 06:11

The empty shopping cart button is not working

https://prnt.sc/kqW7OgtGreXG

#377771 Copied Theme version: .9.2.5 WooCommerce version: 8.4.0

3 Answers

Tony Rodriguez

Support staff

December 27, 2023 at 07:04

Hello, @smalameri,

Thank you for reaching out to us and bringing the empty shopping cart button issue to our attention.

1) We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2) To assist you with your inquiry, we request that you provide us with a URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

3) Additionally, Could you please check how it works with the default WordPress theme like Appearance > Themes > (Storefront) to understand is it our theme issue or not?

Please note that you should take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

#377773 Copied

smalameri

Participant

December 27, 2023 at 08:10

I am switching to the XStore Parent theme

it’s big problem can you check this link

https://storemeksa.com/

#377776 Copied

Tony Rodriguez

Support staff

December 27, 2023 at 09:11

Hello, @smalameri,

We appreciate you taking the time to notify us about the difficulties you are encountering with the “Empty Shopping Cart” button. Please accept our deepest apologies for any inconvenience this may have caused you.

Upon receiving your report, we conducted a comprehensive examination of the issue, utilizing the default WooCommerce theme, “Twenty Twenty-Three,” for our tests.

Our findings suggest that the problem you are facing does not stem from our theme. As such, we respectfully recommend that you contact WooCommerce support directly at https://wordpress.org/support/plugin/woocommerce/ to report that the issue persists even when using the Twenty Twenty-Three theme.

We believe that once the issue is resolved with the default theme, it will also be rectified when using our theme.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us. We are committed to providing you with the support you need.

Warm regards,
The 8Theme Team

#377781 Copied
Tagged: efficient woocommerce fixes, empty shopping cart issues, resolve cart button problem, woocommerce cart button solution, woocommerce templates fix, wordpress shopping cart repair, wordpress woocommerce troubleshooting
Viewing 4 results - 1 through 4 (of 4 total)