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The filter shows incorrect quantity of goods in categories

This topic has 6 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Flance

Flance

Participant

September 28, 2024 at 16:06

Good day, I have a problem, filters from 8themes show the wrong number of products in a category, it shows 2, but in fact there are 45, also in other categories

Files is visible for topic creator and
support staff only.

#416225 Copied Theme version: 9.4.1

5 Answers

Rose Tyler

Support staff

September 29, 2024 at 08:22

Helo, Flance,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access and URL of the page from your screenshot?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#416261 Copied

Flance

Participant

September 29, 2024 at 12:17

OK

Please contact administrator
for this information.

#416284 Copied

Flance

Participant

September 29, 2024 at 19:23

I send

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#416336 Copied

Andrew Mitchell

Support staff

October 1, 2024 at 13:07

Hello, Flance,

Thank you for reaching out to us. We regret to inform you that the access credentials you provided are currently not functioning. Could you please verify them at your earliest convenience? Additionally, we kindly request that you provide us with FTP access.

Furthermore, we recommend updating our theme and plugins, as this pertains to resolving a critical error.

Best Regards,

8Theme’s Team

#416627 Copied

Flance

Participant

October 1, 2024 at 17:16

at the moment the topics have been updated, it seems the critical error has disappeared, regarding the categories, if you put the usual categories in the filters, it seems to work

#416669 Copied
Tagged: fix woocommerce errors, goods category issues, improve woocommerce store, incorrect quantity filter, woocommerce quantity bug, woocommerce templates, wordpress templates
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The filter shows incorrect quantity of goods in categories

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