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The format is error after template import.

This topic has 2 replies, 2 voices, and was last updated 3 hours, 2 minutes ago ago by Rose Tyler

Gabriel

Participant

January 20, 2025 at 13:27

After the new template was imported, the website layout format became messed up and most of the pictures could not be loaded. Please tell me the possible reasons for the error.

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#431300 Copied Theme version: 9.4.6

1 Answer

Rose Tyler

Support staff

January 20, 2025 at 13:45

Hello, Gabriel,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

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