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The gallery does not work when your theme is Activated

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Martial

Participant

October 9, 2024 at 15:23

Hello, I have installed your theme on a new version of our website. We are using a plugin called Motors – Car Dealer, Classifieds & Listing.

On the vehicle pages, the gallery does not work.

I have tested with other themes and with Elementor, and everything is fine. If I deactivate Elementor with your theme, it works.

Please, contact administrator
for this information.

#418013 Copied Theme version: 9.4.2

3 Answers

Luca Rossi

Support staff

October 10, 2024 at 09:02

Dear Martial,

We hope this message finds you well.

It appears that you are experiencing an issue with a third-party plugin. We kindly advise you to reach out directly to the plugin’s author for assistance, as this matter falls outside the scope of the support we provide.

You can contact the plugin’s support team through the following link: [WordPress Plugin Support](https://wordpress.org/support/plugin/elementor/).

Thank you for your understanding.

Best regards,
The 8Theme Team.

#418107 Copied

Martial

Participant

October 10, 2024 at 09:52

Hello, I understand, but this plugin works correctly when Elementor is activated on another theme, as soon as I activate your theme it no longer works! 🙁

#418121 Copied

Luca Rossi

Support staff

October 11, 2024 at 10:30

Dear Martial,

Ensuring the XStore theme is compatible with all third-party plugins presents a significant challenge for our team. However, we greatly value your input and would like to invite you to submit your feature suggestion for future development.

You can do so by visiting our Taskboard at [https://www.8theme.com/taskboard/](https://www.8theme.com/taskboard/). If your suggestion garners enough support from other users, our development team will carefully consider it for inclusion in a future update.

We sincerely appreciate your understanding and continued support.

Best regards,
The 8theme Team

#418279 Copied
Tagged: fix woocommerce theme error, theme activation problems, woocommerce gallery issue, woocommerce gallery not working, wordpress themes troubleshooting
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