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The header builder is not functioning. multiple headers tab frozen when clicked

This topic has 2 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

sammy

Participant

February 1, 2022 at 03:52

hello. when i drag items into the header buider, the preview does not show them. and the changes do not reflect on the published site. the header is empty regardless what i drag into it. i tried copying and choosing a differant header in the multiple headers and nothing happens. when i click on the multiple headers icon, it gets frozen and takes about 12 minutes to load. it sometimes shows some of the selected widgets. but when i publish it shows me a differant older header that as already erased

Please, contact administrator
for this information.

#315721 Copied Theme version: 99999 WooCommerce version: 5.9

1 Answer

Olga Barlow

Support staff

February 1, 2022 at 14:44

Hello,

This is what I see in editor https://prnt.sc/26mxjpw and the same on the real site https://prnt.sc/26mxk0y
So, I don’t see any issue. Could you, please, make a video of the problem using Recordit tool?

Regards

#315785 Copied
Tagged: best selling, frozen, functioning, header builder, multiple headers, themes, woocommerce
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