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The Header color is incorrect from dashboard and website

This topic has 4 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

Asura

Participant

February 13, 2023 at 05:49

header color doesn’t match my website from the dashboard

Please, contact administrator
for this information.

#346737 Copied Theme version: 1.0 WooCommerce version: 6.1.1 version.

3 Answers

Tony Rodriguez

Support staff

February 13, 2023 at 06:26

Hello @Asura,

We would appreciate it if you could provide us with more information about your issue, including screenshots.

Additionally, please provide your WordPress Admin URL, username, and password in the private content area of this topic, so that we can investigate further.

For your safety, we recommend that you take a full backup of your site before proceeding. You can upload screenshots to https://postimages.org/ and paste the links here.

Thank you for your cooperation.

Best regards,
8Themes Team

#346740 Copied

Asura

Participant

February 13, 2023 at 07:43

what shows up on the dashboard is different than what shows up on the actual website

Please contact administrator
for this information.

#346744 Copied

Tony Rodriguez

Support staff

February 13, 2023 at 08:18

Hello @Asura,

Thank you for providing the login details and screenshots. After reviewing your site, I have not identified any issues. The header color appears to be consistent across the site. It is likely a caching issue on your end. I have recorded a video of your site for your reference. Please watch it in its entirety: https://www.veed.io/view/c53514d2-7a18-4415-9bb6-9d722fe38de8?sharingWidget=true&panel=share

We have noticed that you have a cache on your site from the server (CDN). We suggest that you flush the cache completely, disable it while you are in the development process, and remove your site cache. Please refer to the image provided here for further reference: https://postimg.cc/SnKcTKS1

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Theme’s Team

#346749 Copied
Tagged: color, dashboard, header, incorrect, template, woocommerce, wordpress
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The Header color is incorrect from dashboard and website

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