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The header template does not appear as it does in the default template

This topic has 5 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Sam
    Sam
    Participant
    April 25, 2024 at 12:37

    Hello Team!

    When create a new header by choosing one of the existing templates, it does not appear in the same format.

    This is the default template image:
    https://prnt.sc/k8ZCcdNpnA1E

    Here is the picture after adding:
    https://prnt.sc/aoeuu7IiZ9Zj

    Regards

    #392961 Copied Theme version: 9.3.7
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 12:41

    Hello, Sam,

    Thank you for reaching out to us with your concern.

    This is because menus, you need to select menus as shown in this screenshot – https://prnt.sc/RFrIWlm6v7Cj (on the demo 2 menus were created via Appearance > Menus).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #392965 Copied
    Avatar: Sam
    Sam
    Participant
    April 25, 2024 at 12:48

    Thank you for quick respond.

    Please see below result and advice the solution:

    https://prnt.sc/MjoRTO6mBuCM

    #392969 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 12:54

    Hello, Sam,

    Upon review, it appears that the responsive view is functioning as intended, with certain elements selectively displayed. At this time, we do not see any issues.

    For further clarification and assistance, we recommend watching our latest tutorial videos on header adjustments. You can find these resources on our YouTube channel at https://www.youtube.com/c/8theme/videos.

    After watching the videos, please describe what exactly assistance do you need from our side and provide temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #392970 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 1, 2024 at 23:27

    Dear Sam,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #393651 Copied

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The issue related to '‘The header template does not appear as it does in the default template’' has been successfully resolved, and the topic is now closed for further responses

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