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The home page cannot be displayed normally

This topic has 12 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Wade Yang

Participant

July 18, 2023 at 05:57

https://prnt.sc/IxImgF4UbkLP
The resolution of my screen is 3840X2560, but the homepage cannot be displayed according to the original setting. If the resolution becomes smaller, there is no problem
https://prnt.sc/g8FdEsvvvWoZ
And how to turn off “I have read and agree to the website terms and conditions *”, or select it by default

#362177 Copied Theme version: 9.1.9

11 Answers

Rose Tyler

Support staff

July 18, 2023 at 08:16

Hello, Wade Yang,

Thank you for contacting us and for using XStore.

Please provide URL of the site and temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#362214 Copied

Wade Yang

Participant

July 18, 2023 at 09:00

already provided as requested

Please contact administrator
for this information.

#362225 Copied

Rose Tyler

Support staff

July 18, 2023 at 09:06

Hello, Wade Yang,

We can’t log in – https://prnt.sc/ofvzB-79hfZY Please check.

Kind Regards,
8theme team

#362230 Copied

Wade Yang

Participant

July 18, 2023 at 09:11

I have tested it successfully, you can try the new password

Please contact administrator
for this information.

#362232 Copied

Rose Tyler

Support staff

July 18, 2023 at 09:35

Hello, Wade Yang,

Thank you for your response.

1/ You can change site width via Theme Options > General > https://prnt.sc/P5L-PWLpA8V5
or edit the content of pages > row settings > Row stretch > Stretch row and content.

2/ woocommerce-terms-and-conditions-checkbox-text comes from WooCommerce, so you can try the solution from here – https://wordpress.org/support/topic/removing-terms-conditions-checkbox-2/ or contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#362237 Copied

Wade Yang

Participant

July 19, 2023 at 06:53

Tried your suggestion to change, but the home page display is still not normal

#362320 Copied

Rose Tyler

Support staff

July 19, 2023 at 07:37

Hello, Wade Yang,

Thank you for your response.

We kindly request that you provide a more detailed description of the desired result. Please explain the problem and your goal once more.
Thank you for your cooperation.

Kind Regards,
8theme team

#362324 Copied

Wade Yang

Participant

July 19, 2023 at 11:56

https://prnt.sc/iQdvF37a8RRQ
The effect I want is that this doesn’t happen with any monitor resolution
https://prnt.sc/NfrIXXq_0J6e
This arrangement is the effect I want to display at any resolution of the monitor. Now I have a monitor with 4K resolution, but the arrangement is not normal

#362358 Copied

Rose Tyler

Support staff

July 19, 2023 at 15:19

Hello, Wade Yang,

We’ve checked your site:
https://prnt.sc/mWxGMQvPIfAJ – frontend editor with your device resolution
https://prnt.sc/Mn1VoqaAmMew – frontend editor with our default device resolution
https://prnt.sc/rMMjOtpvpSyq – frontend without editor
As you can see from our screenshots the content is displayed correctly.

Please clear all cache and check the content of the page one more time from the Chrome browser. If you face the problem, please record a detailed video for us, so we can repeat your actions and see the problem. Upload video file on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

#362378 Copied

Wade Yang

Participant

July 19, 2023 at 17:38

https://www.dropbox.com/scl/fi/7abbknkjm7dgzjq8z7pjk/chrome_BrV9euqbxZ.mp4?dl=0&rlkey=10145yeubltanv3587c1p7wyu
Please check the recorded video, I have cleared all caches and also tried private mode

#362388 Copied
Rose Tyler

Support staff

July 20, 2023 at 06:56
Hello, Wade Yang,

Thank you for sharing the details but as you can see on our videos we cannot reproduce the issue you have from your device. Anyway, we would like to help you and hope the next custom CSS code we added for the home page (https://prnt.sc/46dZOH2lTbU2) will work for you. Also, we added ‘categories-css-grid-layout’ custom class name for Product categories elements on the home page.
Custom CSS:
```
@media only screen and (min-width: 1200px) {
    .categories-css-grid-layout .categories-grid {
        display: grid;
        grid-template-columns: repeat(6, 1fr);
    }
    
    .categories-css-grid-layout .categories-grid:before {
        display: none;
    }
    .categories-css-grid-layout .category-list-item-wrapper {
        width: 100% !important;
    }
}
```
Kind Regards,
8theme team
#362409 Copied
Tagged: display, home page, normal, themes, woocommerce, wordpress
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