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The home page keeps crashing, I clear all caches, it crashes the same way after 5 minutes.

This topic has 2 replies, 2 voices, and was last updated 2 hours, 34 minutes ago ago by Tony Rodriguez

Burak

Participant

December 17, 2024 at 17:29

I need urgent help.The home page keeps crashing, I clear all caches, it crashes the same way after 5 minutes.

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#427849 Copied Theme version: 9.4.5

1 Answer

Tony Rodriguez

Support staff

December 18, 2024 at 06:17

Hello, @Burak,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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