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The home page keeps crashing, I clear all caches, it crashes the same way after 5 minutes.

This topic has 9 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

Burak

Participant

December 17, 2024 at 17:29

I need urgent help.The home page keeps crashing, I clear all caches, it crashes the same way after 5 minutes.

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#427849 Copied Theme version: 9.4.5

8 Answers

Tony Rodriguez

Support staff

December 18, 2024 at 06:17

Hello, @Burak,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#427880 Copied

Burak

Participant

December 18, 2024 at 15:46

I’m sorry the problem is still the same and my customer is annoyed by this how do we fix this?

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Burak

Participant

December 18, 2024 at 17:03

Can I upload the entire homepage to another theme? Is there a how-to video?

#427993 Copied

Tony Rodriguez

Support staff

December 19, 2024 at 06:05

Hello, @Burak,

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your website to verify the changes.

As part of the resolution process, we have temporarily deactivated the LiteSpeed Cache plugin on your site. Please ensure that your browser cache is cleared before checking again.

Additionally, we have recorded a video for your reference, which provides further clarification. You can find the video link in the private content area.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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Burak

Participant

December 19, 2024 at 08:46

Thank you very much for your interest. There is another problem, I shared it in the picture, you must have seen it in your video as well. Where do we remove the recent posts section on the right side? It has appeared on all my pages?

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support staff only.

#428040 Copied

Tony Rodriguez

Support staff

December 19, 2024 at 08:50

Hello, @Burak,

Thank you for your response.

We kindly request you to navigate to **XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page**, enable the option, and then publish the changes.

For your reference, please see the attached image. https://pasteboard.co/EaPQlskpmCiU.png

We hope this guidance is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#428041 Copied

Burak

Participant

December 19, 2024 at 08:54

Thank you.

Should I not use LiteSpeed Cache plugin? How to clear Cache without LiteSpeed?

#428042 Copied

Tony Rodriguez

Support staff

December 19, 2024 at 09:06

Hello, @Burak,

We wish to inform you that we have temporarily deactivated the LiteSpeed Cache plugin on your website. This action has been taken to ensure that any changes made are reflected immediately and to facilitate ongoing testing procedures.

Furthermore, we kindly recommend that you consider deactivating any caching plugins on your website during the development phase. This will allow you to observe updates and modifications in real-time without delay.

We hope you find this information beneficial for your site development process.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

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