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The icon for Pinterest does not appear on my website

This topic has 10 replies, 3 voices, and was last updated 1 years ago ago by Tony Rodriguez

Fatima

Participant

October 26, 2023 at 00:05

The icon for Pinterest does not appear on my website. I cannot attach a picture to show you where it is on the website.

Please, contact administrator
for this information.

#371548 Copied Theme version: 8

9 Answers

Rose Tyler

Support staff

October 26, 2023 at 09:40

Hello, Fatima,

Thank you for contacting us and for using XStore.

Please use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#371610 Copied

Fatima

Participant

October 29, 2023 at 00:34

These extensions don’t work anyway. I need my issue to be resolved. Please look at any product on my website, and the Pinterest icon is not showing.

Please contact administrator
for this information.

#371891 Copied
Rose Tyler

Support staff

October 29, 2023 at 13:20
Hello, Fatima,

We appreciate your prompt response.

1/ You can use any other extension to create a screenshot and provide it to us, next time. The mentioned extensions work for us and for other our customers.

2/ We’ve checked frontend of your single product page and the problem is caused by custom CSS code – https://prnt.sc/epAIu4UAxy8J
Change or delete this code:
```
.single-product-socials.et-socials a {
    padding: 10px;
    background: #f3f3f3;
    border-radius: 50%;
}
```
to fix the problem.
It seems the code was added in Theme Options > Theme custom CSS, we can’t check further without wp-admin access.

Kind Regards,
8theme team
#371932 Copied
Fatima

Participant

October 30, 2023 at 02:43

Here is the temp login to fix the problem

Please contact administrator
for this information.

#371965 Copied

Tony Rodriguez

Support staff

October 30, 2023 at 06:36

Hello, @Fatima,

We appreciate your cooperation in providing us with the wp-admin login access. We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly request you to revisit your site after clearing all cache.

The solution involved commenting on the custom CSS code located under XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively resolved the issue at hand.

For your reference, we have included images in the private content area.

Thank you for your patience and understanding during this process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#371969 Copied

Fatima

Participant

November 2, 2023 at 01:12

This issue still has been resolved can someone follow up on my issue

Please contact administrator
for this information.

#372274 Copied

Tony Rodriguez

Support staff

November 2, 2023 at 05:11

Hello, @Fatima,

Thank you for your response.

This issue still has been resolved can someone follow up on my issue

We kindly request you to provide a detailed description of the issue you are encountering, as well as your desired outcome. This will enable us to better understand your needs and assist you more effectively.

Additionally, we would appreciate it if you could provide a screenshot or video of the issue and the URL of the page where you are experiencing the problem. This will allow us to investigate the matter thoroughly and provide you with the most appropriate solution.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#372275 Copied

Fatima

Participant

November 2, 2023 at 22:34

On every product page, I want the icon of Pinterest to be in the picture attached
https://i.gyazo.com/0d30e5700aca194ca42440a72626b4e6.png

Please contact administrator
for this information.

#372390 Copied

Tony Rodriguez

Support staff

November 3, 2023 at 07:04

Hello, @Fatima,

We appreciate your cooperation in providing the necessary screenshot to help us address your issue. We are pleased to inform you that the problem has been resolved. We kindly request you revisit your site after clearing your browser cache.

In response to your query about displaying the XStore > Single product builder > Sharing > Pinterest icon on the single product page, we have taken the necessary action. The Pinterest for WooCommerce plugin on your site has been deactivated, which has effectively resolved your issue.

Please refer to the attached image for your reference.
https://postimg.cc/562jdCgJ

Best Regards,
8Theme’s Team

#372408 Copied
Tagged: fix pinterest icon woocommerce, pinterest icon issue, troubleshooting pinterest icon, website pinterest display, woocommerce wordpress themes, wordpress pinterest integration
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