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The image gets replaced instead of slider navigating to proper image

This topic has 9 replies, 3 voices, and was last updated 4 days, 15 hours ago ago by Andrew Mitchell

ZEXAL

Participant

December 14, 2024 at 13:57

Dear XStore support,
This is regarding one of your prebuilt themes: minimal fashion 03
I am facing 3 problems:
1- In product page, I have to select color and size in order for image to be updated to relevant color. I want image to update to relevant color without having to choose product size.
2- When the relevant image is selected, the image gets replaced instead of slider navigating to proper image. This creates weird behavior on slider because Images are getting replaced instead of navigating to them.
3- When I click on image to open it in fullscreen and zoom. Moving around while zooming is buggy and doesn’t work properly.

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support staff only.

#427574 Copied Theme version: 9.4.5

8 Answers

Rose Tyler

Support staff

December 16, 2024 at 10:54

Hello,

Thank you for reaching out to us.

Could you please provide the URL of the product from your screenshot and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#427656 Copied

ZEXAL

Participant

December 16, 2024 at 11:14

My website is live, you can check it now. If this requires custom php code, you can send it here.

#427663 Copied

Rose Tyler

Support staff

December 16, 2024 at 11:35

Hello, ZEXAL,

We appreciate your prompt response.

1/ Theme Options >> WooCommerce >> Shop Elements >> Variation Swatches >> set the color as the primary attribute;

2/ As far as we can observe, the behavior appears to be completely normal and not unusual.
Private Content

3/ We’ve checked and it works fine – https://gyazo.com/46d7c2e8a4db8f963ea5514ca2cbb4f9

Best Regards,
8Theme’s Team

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support staff only.

#427670 Copied

ZEXAL

Participant

December 16, 2024 at 12:21

1/ Solved. Thank you.

2/ Kindly check screenshot. The first image gets replaced with the green shirt when I choose green. The first image was the black color. I want the slider to scroll to green shirt in the image gallery.

3/ As you did in the video, when in the image is in fullscreen, click on the magnifying glass in the top right corner to zoom WHILE in fullscreen. You can’t move around normally.

Files is visible for topic creator and
support staff only.

#427677 Copied

Rose Tyler

Support staff

December 16, 2024 at 13:56

Hello, ZEXAL,

1/ You’re welcome!

2/ The first image in the gallery corresponds to the main image, and there is no option to change this. You can see an example of this on our demonstration websites https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/

3/ Please record a video of your actions for us.
Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

#427692 Copied

ZEXAL

Participant

December 16, 2024 at 21:42

3/ Check the screenshot. When you open a product image in fullscreen then click on the zoom icon, you zoom in but you can’t move around properly. This happens only on desktop not on mobile.

Files is visible for topic creator and
support staff only.

#427731 Copied

Rose Tyler

Support staff

December 17, 2024 at 08:23

Hello, ZEXAL,

Please find attached a video demonstrating how the functionality operates on your site – https://gyazo.com/29f0f0c9d7bfcbf919d452da27dae3fc This feature is provided by the Elementor plugin and will function in the same manner regardless of the theme activated.

If you wish to modify elementor-lightbox functionality, we kindly recommend reaching out directly to the Elementor plugin support team for further assistance.

Best regards,
The 8Theme Team

#427760 Copied

Andrew Mitchell

Support staff

December 21, 2024 at 20:04

Dear ZEXAL,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#428300 Copied
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The image gets replaced instead of slider navigating to proper image

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