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The Image product hover swap does not work properly, it looks smaller than it should be

This topic has 13 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Cristian

  • Avatar: Cristian
    Cristian
    Participant
    September 9, 2024 at 16:31

    I have a problem with the product grid. The gallery image does not appear in its entirety. I have put condigo in the CSS of the template but nothing, it seems to be cut to 300x. 

    .product-image-wrapper, .product-content-image{
height: 300px !important;
}

.attachment-woocommerce_thumbnail, .attachment-shop_catalog {
width: 100%; /* or any custom size */
height: 100%;
object-fit: contain;
}
    Files is visible for topic creator and
    support staff only.
    #413739 Copied
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2024 at 08:43

    Hello, Cristian,

    Thank you for reaching out to us with your concern regarding the product grid images on your website. We understand how important it is for the images to display correctly and we are here to assist you.

    Please regenerate thumbnails using the appropriate plugin.

    Best Regards,
    8Theme’s Team

    #413785 Copied
    Avatar: Cristian
    Cristian
    Participant
    September 12, 2024 at 11:04

    Hello,
    thanks for the answer. i have done it and it is still the same…
    Any other ideas?

    Thanks!

    #414074 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:13

    Hello, Cristian,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #414084 Copied
    Avatar: Cristian
    Cristian
    Participant
    September 12, 2024 at 12:20

    Hi

    Please contact administrator
    for this information.
    #414087 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:55

    Hello, Cristian,

    We appreciate your prompt response.

    What is URL of page with the login form? wp-admin shows > https://prnt.sc/zIXqfeJMcRtc

    Best Regards,
    8Theme’s Team

    #414094 Copied
    Avatar: Cristian
    Cristian
    Participant
    September 12, 2024 at 13:07

    hello, sorry I forgot to put it.

    Please contact administrator
    for this information.
    #414097 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 13:57

    Hello, Cristian,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #414107 Copied
    Avatar: Cristian
    Cristian
    Participant
    September 13, 2024 at 08:10

    Hello,
    Hi, I have tried what I have been told and it still does not work.

    Private Content

    Please contact administrator
    for this information.
    #414195 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 09:07

    Hello, Cristian,

    We appreciate your prompt response.

    Did you see the screenshot we provided you in the previous message? We can’t log in to your site because of restrictions – https://prnt.sc/5lLRPxw2rL-H
    The URL you provided redirects to 423 locked page. Please contact your hosting provider and ask them to fix it.
    Is there a restriction by IP or something else?

    Best Regards,
    8Theme’s Team

    #414209 Copied
    Avatar: Cristian
    Cristian
    Participant
    September 17, 2024 at 07:28

    Hello, can you try now?

    Thank you!

    #414658 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2024 at 07:39

    Hello, Cristian,

    We’ve disabled the crop option https://www.8theme.com/documentation/xstore/woocommerce/product-images/ and regenerated thumbnails.
    Please clear the cache and check the result.

    Best Regards,
    8Theme’s Team

    #414661 Copied
    Avatar: Cristian
    Cristian
    Participant
    September 17, 2024 at 07:43

    Thank you very much!!

    #414663 Copied

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The issue related to '‘The Image product hover swap does not work properly, it looks smaller than it should be’' has been successfully resolved, and the topic is now closed for further responses

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