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The image submitted by the user cannot be retrieved.

This topic has 4 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

Allen

Participant

June 4, 2024 at 14:48

Hello, I used the Product Add-Ons plugin to build the ordering process. The Engraved Text field can capture the user’s input, but the image cannot be retrieved. What could be the reason? Is it because the theme and the plugin are incompatible? Thank you

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#398097 Copied Theme version: 9.3.10

3 Answers

Luca Rossi

Support staff

June 5, 2024 at 04:53

Hi @Allen,

We’ve made a test and could see that the image uploaded successfully on your cart page. But when we go to the checkout page the image is gone.

https://prnt.sc/4_wBP0ANSZ77

We would like to kindly inform you that any issues related to third-party plugins should be directed to the respective plugin authors. These matters fall outside the scope of support provided by our team.

Thank you for your understanding.

Best regards,
The 8Theme Team

#398159 Copied

Allen

Participant

June 5, 2024 at 05:11

thanks

#398161 Copied

Andrew Mitchell

Support staff

June 5, 2024 at 05:11

Dear Allen,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#398162 Copied
Tagged: image retrieval error, image retrieval issue, user submitted image, woocommerce image problem, woocommerce templates, wordpress ecommerce error, wordpress templates
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The image submitted by the user cannot be retrieved.

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