The images are not displayed on the product page and product lists

This topic has 9 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

  • Avatar: pablonf
    pablonf
    Participant
    August 27, 2015 at 04:13

    Hi thanks for the excellent support and upgrades.

    I upgrade my site to 4.0 and now i can’t see the images of products; I checked and I reloaded some images , but I couldn’t solve the problem.

    Look > http://www.aljoy.com.mx/categoria-producto/go-contigo-mexico/vaso-termico/

    In the editor, the images are selected as outstanding and gallery but it happens the same.

    Thanks

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 27, 2015 at 07:34

    Hello,

    Sorry, but we can’t see your site, get the following problem “Server not found”.

    Regards,
    Robert Hall.

    Avatar: pablonf
    pablonf
    Participant
    August 27, 2015 at 12:26
    Avatar: Eva
    Eva Kemp
    Support staff
    August 27, 2015 at 12:49

    Hello,

    Seems access to site is limited as it’s not loading from our side. Please check it with your hosting provider and ask them to open access.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: pablonf
    pablonf
    Participant
    August 27, 2015 at 16:48

    Hi Eva, ok where are you from?, or an ip to unblock please.

    I will ask my host provider.

    Avatar: pablonf
    pablonf
    Participant
    August 27, 2015 at 21:36

    Robert

    Wich ip should be unbloked?

    Thanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2015 at 08:42

    Hello,

    I’ve sent IP address to your email. Let us know when you add it into white list.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: pablonf
    pablonf
    Participant
    September 1, 2015 at 04:19

    Sorry, my hosting sucks ufff 🙁 im very worried, i ask them to put your ip in whitelist but is taking a lot of time.

    Please, help…

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:01

    Hello,

    Unfortunately we still can’t access your site, please see screenshot http://storage2.static.itmages.com/i/15/0901/h_1441087251_9864039_beb28084c8.png .
    Your hosting provider should put our IP into white list on a server.
    When it’s done let us know.

    Best regards,
    Jack Richardson.

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