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The Last Update Issue - by Farkouh - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Farkouh

Participant

April 30, 2020 at 05:50

Hi,
I have just installed the last update for Xstore 6.3.2 Theme and core
unfortunately after the update all the website was down
there is no conflict with any plugin as i did deactivate all plugin and the issue is still on
how can i downgrade to the previews version as i need my store to be working until this issue is solved ?

#235124 Copied Theme version: 6.2.10 WooCommerce version: 4

5 Answers

Rose Tyler

Support staff

April 30, 2020 at 07:50

Hello,

Check the server error log. What errors dо you have there?
Please provide temporary wp-admin and FTP access, so we can take a closer look at the problem on your site.

Regards

#235134 Copied

Farkouh

Participant

April 30, 2020 at 08:19

Hi ,
thank you for your fast reply
i cant find the footer as well
i will send it on private.
i needed the shop to be online and working so i have restored the website as it was

Please contact administrator
for this information.

#235140 Copied

Olga Barlow

Participant

April 30, 2020 at 12:16

Hello,

1) It seems that WP Dashboard access is incorrect http://prntscr.com/s8kj3o
2) What about FTP?
Provide this information to allow us to proceed with update.

Regards

#235193 Copied

Farkouh

Participant

May 3, 2020 at 21:12

Hi
Sorry for the late reply i had an internet issue in the area.
the credential is working now
try again please
i have restored the previews version and i lost all the updates i did in 2 days periods including the orders that i had.
this FYI.
thank you for your support

#235508 Copied

Olga Barlow

Participant

May 5, 2020 at 15:58

Hello,

WP Dashboard works but to update theme we also need FTP access to your files. Please, provide us with FTP access to proceed with the update.

Regards

#235901 Copied
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