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The layout of the blog page is not the same as in the demopage its layout is bad

This topic has 24 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Jack Richardson

pankaj kumar

Participant

September 1, 2024 at 03:00

The blog page is not working properly, when I open this

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#412533 Copied Theme version: 9.3.17

23 Answers

Rose Tyler

Support staff

September 1, 2024 at 11:19

Hello,

Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with the blog page on your website. We understand how important it is for everything to function smoothly.

Upon reviewing the issue, we have determined that the problem persists even when an alternative theme is activated – https://prnt.sc/ZD0PMcaNpuVU (specifically, the Storefront – default WooCommerce theme). This indicates that the issue is not related to our XStore theme. To resolve this matter efficiently, we recommend reaching out to WordPress support for further assistance.

We appreciate your understanding and are here to assist with any other inquiries you might have.

Best Regards,
8Theme’s Team

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pankaj kumar

Participant

September 1, 2024 at 11:52

Please resolve

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Rose Tyler

Support staff

September 1, 2024 at 12:26

Hello,

It appears there has been a misunderstanding, and we are here to clarify the situation once again. Currently, posts are not being displayed on your blog page, regardless of the theme you are using. This issue is not related to our theme. To resolve this, please contact WordPress support. Once the issue is addressed, posts should display on your blog regardless of the theme used.

With our theme, you should be able to achieve the results as seen in our demo. Currently, the posts are not showing at all, and the cause is not related to our theme. As the support team for the theme, we are unable to assist with problems not caused by our theme.

We hope this clarifies the situation.

Best Regards,
The 8Theme Team

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pankaj kumar

Participant

September 1, 2024 at 12:33

Sir it’s theme bug

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Rose Tyler

Support staff

September 1, 2024 at 12:37

Hello,

Private Content

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The 8Theme Team

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pankaj kumar

Participant

September 1, 2024 at 12:59

Ok sir

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Rose Tyler

Support staff

September 1, 2024 at 13:59

Hello,

We’ve added a video of the theme update to the Private Content area

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The 8Theme Team

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pankaj kumar

Participant

September 1, 2024 at 14:39

You can see

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Jack Richardson

Support staff

September 2, 2024 at 10:22

Dear @pankaj kumar,

We have successfully updated the URL for the ‘Blog’ menu item in your website’s footer to redirect users appropriately to the ‘News’ section. This adjustment ensures that visitors are directed correctly.

However, for a more comprehensive solution, we recommend creating a Blog on your website utilizing the functionality provided in the latest update of our theme, version 9.4.0. You can review the update details and enhancements at https://xstore.8theme.com/update-history/. This version includes numerous new features, including the Posts Archive Builder, which allows for the creation of dynamic content limited only by your imagination.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Kind regards,
Jack Richardson
8Theme’s Team

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pankaj kumar

Participant

September 2, 2024 at 12:24

Please review

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Jack Richardson

Support staff

September 2, 2024 at 14:11

Dear @pankaj kumar,

We hope this message finds you well. We wish to inform you that we have identified and addressed an issue concerning redirections caused by the “Rank Math SEO” plugin on your website. For your reference, here is a screenshot of the issue: https://prnt.sc/H3Z4U-DCX1kr. To resolve this, we have temporarily deactivated the redirections, allowing you to verify the results at your convenience.

Additionally, we are pleased to introduce our new Post Archive Builder. We highly recommend that you explore this new feature, which we believe will significantly enhance your experience.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
8Theme’s Team

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pankaj kumar

Participant

September 2, 2024 at 15:01

Sir i am unable to understand

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Jack Richardson

Support staff

September 2, 2024 at 16:05

Dear @pankaj kumar,

We hope this message finds you well. We have reviewed the video you provided regarding the issue you encountered, but we were unable to replicate the problem on our mobile devices.

Could you please clear your browser cache and verify if the issue persists? Additionally, it would be helpful if you could attempt to access the site using a different device and let us know the outcome.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
Jack Richardson
The 8Theme Team

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pankaj kumar

Participant

September 2, 2024 at 16:11

See

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pankaj kumar

Participant

September 3, 2024 at 03:52

Sir I am currently facing the same problem

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Jack Richardson

Support staff

September 3, 2024 at 07:27

Dear @pankaj kumar,

I hope this message finds you well.

We have conducted additional tests on the iPhone device using both Chrome and Safari browsers, as well as on Android devices with Chrome browser. The results have consistently been normal. For your reference, we have attached a video of these tests in the private area of our website.

We recommend that you consider using an alternative device for further testing, in addition to the one you are currently using. Additionally, you might find it beneficial to activate a default theme, such as Storefront, for these tests. It is also possible that there may be some hosting server cache issues specific to your country. We suggest contacting your hosting provider to explore this possibility further.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

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pankaj kumar

Participant

September 3, 2024 at 09:34

Sir please help me

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Jack Richardson

Support staff

September 3, 2024 at 10:46

Hello @pankaj kumar

Thank you for your message.

Please note that we offer support exclusively through our support forum. We asked you few times about checking the issues from other devices and we sent you the results from our devices where no issue is shown, but there was no feedback from your side about our requests. Also, we asked you to test with default theme as such issue does not directly related to our theme but rather to WP settings or redirections set by your hosting – still no feedback from you about it.
You should understand that issues outside of this are not covered under our support policy or Envato’s policy.

We appreciate your understanding.

Kind regards, Jack Richardson

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pankaj kumar

Participant

September 3, 2024 at 15:45

We are facing same issues

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Jack Richardson

Support staff

September 3, 2024 at 15:54

Hello @pankaj kumar

1/ Did you test with default theme such as Storefront ? What are the results ?
2/ Did you try to use other mobile devices but not only yours ? What are the results ?
3/ Did you face this issue recently or after some updates/changes ?

Kind regards, Jack Richardson

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pankaj kumar

Participant

September 3, 2024 at 16:51

Sir I’ll do all things

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pankaj kumar

Participant

September 3, 2024 at 17:03

Sir

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Jack Richardson

Support staff

September 4, 2024 at 07:26

Dear @pankaj kumar,

I hope this message finds you well. We are writing to inform you that we have not yet received a response to our inquiries posted on your topic. You can view the questions at your earliest convenience by following this link: https://www.8theme.com/topic/the-layout-of-the-blog-page-is-not-the-same-as-in-the-demopage-its-layout-is-bad/#post-412924.

Additionally, we have noticed that your website is currently experiencing an issue, specifically an “Error establishing a database connection.” (https://prnt.sc/l0OTO1aE9kn5) We recommend addressing this as soon as possible to ensure continued service availability.

Please note that our support team is equipped to assist with bugs or issues directly related to our projects only. If the problem persists under the default theme, it would be challenging for us to determine whether the issue is specifically related to our theme without further separation and testing on your part.

Also, we provided you few examples, where shown that there are no issues on our devices while testing your web-site.

We appreciate your prompt attention to these matters and look forward to your swift response.

Best Regards,
Jack Richardson
8Theme’s Team

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Tagged: best selling woocommerce themes, blog page layout, demopage layout issues, enhance blog page design, fix woocommerce layout, high quality woocommerce themes, improve woocommerce design
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