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The logo can not be shown in the main header

This topic has 7 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

marvin

Participant

January 5, 2023 at 08:03

I have updated my logo position in the main header.

However, it can not be shown. Only shown “the logo file name”. Attached is for your reference.

Advise me how to solve it.

#343025 Copied Theme version: 9.0 WooCommerce version: newest

6 Answers

Rose Tyler

Support staff

January 5, 2023 at 08:34

Hello,

Try to re-upload the logo image into the media library and then re-select it in settings.
Also, there is no need to use an image width 1385px.
If this doesn’t help, contact your hosting provider and ask for assistance
https://gyazo.com/fa84621396c0e30549c6e74dbe38e089

Regards

#343035 Copied

marvin

Participant

January 5, 2023 at 09:02

Hi,

I have checked the logo size. It is “630×150” which is not over 1385 px mentioned in the previous reply.

Advise me again!

#343040 Copied

marvin

Participant

January 5, 2023 at 09:03

#343041 Copied

Rose Tyler

Support staff

January 5, 2023 at 09:20

Hello,

Strange, because in code we can see the next – https://prnt.sc/M_9y0glNyC3R
Try to re-upload the logo image into the media library and then re-select it in settings.
Clear cache and check the result.

Provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#343042 Copied

marvin

Participant

January 5, 2023 at 10:04

Ok. Pls check the related info in the private section.

Please contact administrator
for this information.

#343051 Copied

Rose Tyler

Support staff

January 5, 2023 at 13:45

Thanks for the reply.
We do not see the problem from our side.
Please contact your hosting provider and ask for assistance, maybe these errors from the browser console will point to right direction of what should be fixed – https://gyazo.com/fa84621396c0e30549c6e74dbe38e089

Regards

#343066 Copied
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