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The look – bug after update -> why don’t you respond to my support requests?

This topic has 7 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

valeriof

Participant

July 16, 2021 at 15:20

Hello, there’s a bug after last update.
I’m using The Look Module on my homepage.
Banner text appears broken -> https://prnt.sc/1bsnz9b
There is no custom css -> https://prnt.sc/1bsq6bn
Can you fix it?
Thanks

Please, contact administrator
for this information.

#294439 Copied Theme version: 8

6 Answers

Olga Barlow

Support staff

July 16, 2021 at 16:03

Hello,

Fixed. Check now, please.

Regards

#294453 Copied

valeriof

Participant

July 17, 2021 at 14:54

Hello, thanks but…I was using 3 looks modules in the home page and now I can’t see second and third one. I can see all of it in the backend of the home page but only the first one is visible on frontend.
This is the first one https://prnt.sc/1c7bu8c – It is displayed and works.
This is the second one https://prnt.sc/1c7d6k4 – It is not displayed
This is the third one https://prnt.sc/1c7didy – It is not displayed
Can you fix it?
Thanks

#294613 Copied

John Holden

Support staff

July 18, 2021 at 07:30

Hello

We have checked your website after login and all section is working absolutely fine.

Regards

#294658 Copied

valeriof

Participant

July 19, 2021 at 08:48

No it’s not ok.
Check it well. In the homepage thare 3 looks modules but second and third one are not visible in the frontend. I can see all of it in the backend of the home page but only the first one is visible on frontend.
This is the first one https://prnt.sc/1c7bu8c – It is displayed and works.
This is the second one https://prnt.sc/1c7d6k4 – It is not displayed
This is the third one https://prnt.sc/1c7didy – It is not displayed
Can you fix it?
Thanks

#294737 Copied

valeriof

Participant

July 19, 2021 at 13:47

Hello. Can you help me please?

#294789 Copied

Olga Barlow

Support staff

July 19, 2021 at 19:17

Hello,

I have passed your issue to our developers. I’ll inform you once they fix the problem.
Take our apologies for the possible delay. We have a lot of requests these days.

Regards

#294876 Copied
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