Return to previous page

The mobile filters button disappeared after theme updating

This topic has 8 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

modesthate

Participant

August 6, 2021 at 18:40

Hi. After updating the theme – icon for calling filter panel disappeared, I just noticed it today. Probably at the time of the upgrade from 7 to 8 version. Tell me please how to activate it back? Class in the old version: et-toggle-mob-sidebars-
before
https://drive.google.com/file/d/1IJvhamkkqHbsxkCOwZeTjLKXBVvtZmXc/view?usp=sharing

after:
https://drive.google.com/file/d/1I_T-xJmqMU3afE5DvDBT08Eu89QIVbKb/view?usp=sharing

#298017 Copied Theme version: 8.0.2 WooCommerce version: 5.5.2

7 Answers

Rose Tyler

Support staff

August 7, 2021 at 07:56

Hello,

Could you provide temporary wp-admin access, so we can take a closer look at your settings?

Regards

#298048 Copied

modesthate

Participant

August 7, 2021 at 13:54

Yes, please

Please contact administrator
for this information.

#298092 Copied

Rose Tyler

Support staff

August 7, 2021 at 15:25

The problem is caused by LiteSpeed Cache plugin. I’ve disabled the plugin and the sidebar/filters work fine.
So check settings of the plugin, contact the authors of the plugin.

Regards

#298100 Copied

modesthate

Participant

August 7, 2021 at 16:03

Thanks. I turned on / off the plugin several times, and then tested it with enabling / disabling each item in section 1 of the settings (1-Cache), except for the amp (last item) , and it all worked. Apparently some kind of bug)

If I understand something more concrete – I will add here later, maybe someone will come in handy

#298114 Copied

Rose Tyler

Support staff

August 7, 2021 at 17:22

Ok. Thanks for letting us know

Regards

#298116 Copied

modesthate

Participant

August 9, 2021 at 14:03

Bug reappeared, I wrote in support of plugin – and they advised to reset the settings (tools-import-reset) and enable the mobile cache on the main settings page.
And it works stably, although you need to reload the page, but this is a working option.)

#298284 Copied

Rose Tyler

Support staff

August 10, 2021 at 14:29

Hello,

We are glad that you sorted it out

Regards

#298412 Copied
Viewing 8 results - 1 through 8 (of 8 total)