This topic has 16 replies, 3 voices, and was last updated 1 months, 4 weeks ago ago by Luca Rossi
I dont know why this symbol is appering. Can you guess why?
Hello, @rdg__studio,
Thank you for contacting us and for using XStore.
To enable us to review your settings and provide the necessary assistance, could you kindly provide your site’s WP-admin access in the designated private content area?
We appreciate your cooperation and look forward to assisting you promptly.
Best regards,
The 8Theme Team
i tells me to put an email to give you access. Please can you give me an email?
hello, on private area i give you a temporary access
thank you
Hello, @rdg__studio,
Thank you for providing the wp-admin login credentials.
We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.
For your reference, we have included images in the private content area.
Additionally, you can customize the header according to your preferences by navigating to **XStore > Theme Options > Header Builder** and making the necessary adjustments before publishing.
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
I was checking on my ipad device, and it still looks like this.
it is still there
Dear @rdg__studio,
We hope this message finds you well.
Could you kindly resend the temporary login URL? It appears that the previous link has expired.
Thank you for your assistance.
Best regards,
8Theme Team
ON PRIVATE AREA
Dear @rdg__studio,
We hope this message finds you well.
Could you kindly confirm whether any custom code has been added to your website? We have noticed that the first icon on your site appears to be replaced by the number “50” once the page finishes loading.
We would appreciate your confirmation on this matter.
Thank you for your attention, and we look forward to your response.
Best regards,
The 8Theme Team
I remember adding on ‘function.php’ a shipping progress bar. If you need to do changes, do it
Hi @rdg__studio,
This custom JS codes is causing the issue:
<progress id="progress-bar" value="50" max="85"></progress>
<script>
// Aquí se simula que et_price es un valor que se obtiene dinámicamente
let et_price = 50; // Cambia esto por el valor real que necesites (debe ser entre 0 y 85)
let max_value = 85; // Valor máximo de la barra
// Actualizar el valor de la barra de progreso
document.getElementById("progress-bar").value = et_price; // Asignar el valor de et_price
document.getElementById("progress-bar").max = max_value; // Asignar el valor máximo
// Si deseas mostrar el valor dentro de la barra
document.querySelector('span').textContent = et_price; // Actualiza el texto que muestra el valor
</script>
Please find and remove it.
Best regards,
The 8Theme Team
in which file forder can i find it?
Dear @rdg__studio,
We kindly request that you review all third-party plugins and identify any custom code that may be present.
It has come to our attention that certain scripts are being printed immediately after the opening tag.
Thank you for your attention to this matter.
Best regards,
The 8Theme Team
can you tell me which scripts? I have no idea which ones are the problematic ones
Dear @rdg__studio,
We hope this message finds you well.
We have thoroughly reviewed your WordPress dashboard but were unable to identify the source of the JavaScript scripts in question.
Could you kindly review and remove them at your earliest convenience?
Thank you for your attention to this matter.
Best regards,
The 8Theme Team
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