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The package could not be installed. PCLZIP_ERR_BAD_FOR

This topic has 10 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

pdough

Participant

January 8, 2022 at 16:15

I can not update anything xstore. I have tried deactivating and clearing cache but still get this error.
An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#313978 Copied Theme version: 3.5 WooCommerce version: 6.0

9 Answers

Rose Tyler

Support staff

January 8, 2022 at 16:38

Hello,

About PCLZIP_ERR_BAD_FORMAT (-10), try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Do not forget to create a full backup before the update.
If you need our help with the update, provide temporary wp-admin and FTP access. Also, confirm that backup is created.

Regards

#313979 Copied

pdough

Participant

January 8, 2022 at 17:33

I have tried the above and there is a backup. I have provided a temp login

Please contact administrator
for this information.

#313980 Copied

Rose Tyler

Support staff

January 9, 2022 at 07:55

Hello,

Thanks for the reply. Please provide FTP access also. If you don’t know what is FTP then contact your hosting provider. They will give you access.

Regards

#313988 Copied

pdough

Participant

January 9, 2022 at 23:17

I have provided the FTP access

Please contact administrator
for this information.

#314041 Copied

Olga Barlow

Participant

January 10, 2022 at 10:16

Hello,

1) You used nulled version of theme https://prnt.sc/26c08nx
This is the reason of the problem.

2) We can’t connect to your FTP to finish theme update https://prnt.sc/26c0apf
Please, provide us with the correct access to your FTP to proceed.

Regards

#314063 Copied

pdough

Participant

January 10, 2022 at 16:13

I have provided updated ftp credentials. My site is down now due to the incomplete theme. Please expedite the update so my site will come back online.

Please contact administrator
for this information.

#314122 Copied

Olga Barlow

Participant

January 10, 2022 at 16:29

Hello,

Theme and plugin updated.

Regards

#314123 Copied

pdough

Participant

January 10, 2022 at 16:36

Thank you it is updated now and back online.

#314126 Copied

Olga Barlow

Participant

January 10, 2022 at 16:48

Hello,

You are welcome.

Regards

#314129 Copied
Tagged: error, installation, pclzip_err_bad_for, templates, woocommerce, wordpress
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