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The package could not be installed. PCLZIP_ERR_BAD_FORMAT

This topic has 4 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

hanan aslam

Participant

October 11, 2023 at 05:12

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

When i update my theme it’s getting this error please resolve this I will send you access in private

Please, contact administrator
for this information.

#369854 Copied Theme version: 9

3 Answers

Tony Rodriguez

Support staff

October 11, 2023 at 05:53

Hello, @hanan aslam,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to peruse and adhere to the instructions outlined in our theme documentation, which can be found here: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

We trust that this will rectify your current issue.

However, should the problem persist, we would appreciate it if you could provide us with FTP access via private content area. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Yours sincerely,
The 8Theme Team.

#369856 Copied

hanan aslam

Participant

October 11, 2023 at 10:23

I already purchased have you checked? i already send you the credendtials

#369885 Copied

Rose Tyler

Support staff

October 11, 2023 at 10:31

Hello, Hanan Aaslam,

Please clear the cache and try to update the theme now.

Yours sincerely,
The 8Theme Team.

#369886 Copied
Tagged: fix woocommerce package installation, package installation issues woocommerce, pclzip_err_bad_format solutions, troubleshooting wordpress errors, woocommerce installation error guide, wordpress pclzip_err_bad_format fix, wordpress woocommerce templates error
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The package could not be installed. PCLZIP_ERR_BAD_FORMAT

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