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The page does not load in the frontend - by Dennis

This topic has 6 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Dennis

Participant

January 20, 2021 at 23:16

Hi there,
We have noticed that the page does not load completely when we visit it as a customer. But if we are logged in as an admin, then the problem is not there.

#269394 Copied Theme version: 7.2.3 WooCommerce version: 4.9.1

5 Answers

Rose Tyler

Support staff

January 21, 2021 at 09:06

Hi,

Do you use server cache or CDN? Try to clear that cache.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access, so we can take a closer look – create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#269420 Copied

Dennis

Participant

January 21, 2021 at 15:42

No cache, no CDN. All problems with “et-core”
Debug

HP Fatal error: Uncaught Error: Call to undefined function etheme_mini_cart_empty() in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php:1272
Stack trace:
#0 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(1155): et_cart_mini_content_callback(Array, false)
#1 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/cart.php(83): header_cart_callback()
#2 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/connect_block.php(94): require(‘/www/htdocs/w01…’)
#3 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(101): require(‘/www/htdocs/w01…’)
#4 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-opti in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 1272
[21-Jan-2021 14:37:43 UTC] PHP Fatal error: Uncaught Error: Call to undefined function etheme_mini_cart_empty() in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php:1272
Stack trace:
#0 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(1155): et_cart_mini_content_callback(Array, false)
#1 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/cart.php(83): header_cart_callback()
#2 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/connect_block.php(94): require(‘/www/htdocs/w01…’)
#3 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(101): require(‘/www/htdocs/w01…’)
#4 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-opti in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 1272
[21-Jan-2021 14:37:43 UTC] PHP Fatal error: Uncaught Error: Call to undefined function etheme_mini_cart_empty() in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php:1272
Stack trace:
#0 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(1155): et_cart_mini_content_callback(Array, false)
#1 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/cart.php(83): header_cart_callback()
#2 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/connect_block.php(94): require(‘/www/htdocs/w01…’)
#3 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(101): require(‘/www/htdocs/w01…’)
#4 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-opti in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 1272
[21-Jan-2021 14:37:44 UTC] PHP Fatal error: Uncaught Error: Call to undefined function etheme_mini_cart_empty() in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php:1272
Stack trace:
#0 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(1155): et_cart_mini_content_callback(Array, false)
#1 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/cart.php(83): header_cart_callback()
#2 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/connect_block.php(94): require(‘/www/htdocs/w01…’)
#3 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(101): require(‘/www/htdocs/w01…’)
#4 /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-opti in /www/htdocs/w01835fb/html/_dna_jagd_2020/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 1272

#269530 Copied

Olga Barlow

Support staff

January 21, 2021 at 16:07

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#269544 Copied

Dennis

Participant

January 22, 2021 at 18:49

I solved the problem. I return file from the old backup. et-core-plugin/app/models/customizer/theme-options/global/callbacks.php
line 1272. Fatal php error.
Pay attention to this file. After the new update I think the problem will recur.

#269746 Copied

Olga Barlow

Support staff

January 23, 2021 at 13:06

Hello,

Point is that we can’t replicate the mentioned error on our test installations. That’s why we asked your access to check and fix the issue to avoid it for the next updates.

Regards

#269831 Copied
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