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The page editor does not work correctly - by carnavaldecadiztv

This topic has 13 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

carnavaldecadiztv

Participant

April 4, 2023 at 18:30

Hello. When clicking on edit a page, the screen appears white. I have tried it in wordpress 6.1.1 and 6.2, with PHP version 7.4, 8.0 and 8.1 and it doesn’t work. It only works if I disable the XStore Core plugin, but if I disable it the website doesn’t look good. I leave you privately two captures.

Please, contact administrator
for this information.

#352319 Copied Theme version: 9.1 WooCommerce version: 6.1.1

12 Answers

Tony Rodriguez

Support staff

April 5, 2023 at 09:48

Hello @carnavaldecadiztv,

We apologize for the inconvenience, but we are unable to access your site. We have attached an image of the error we are receiving (https://postimg.cc/c6s3vKJN). Please investigate and resolve the issue, and let us know so that we can further investigate and assist you.

Best Regards,
8Theme’s Team

#352374 Copied

carnavaldecadiztv

Participant

April 8, 2023 at 16:52

Sorry. New link in private content area. Thank you.

Please contact administrator
for this information.

#352693 Copied

Rose Tyler

Support staff

April 9, 2023 at 10:38

Hello, Carnavaldecadiztv,

Thank you for your response.

We can’t access your Dashboard still – https://prnt.sc/Xr1WfK4DzEpm Please check. Do you have any restrictions by IP or something else?

About your problem with page editing, please go to Dashboard -> WooCommerce -> Status -> Logs and select today’s log. What info do you have there?

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Kind Regards,
8theme team

#352734 Copied

carnavaldecadiztv

Participant

April 9, 2023 at 18:59

Hello. It is possible that due to your IP or country you cannot access. Tell me the IP and country in the private content area, please. Thank you.

#352783 Copied

Rose Tyler

Support staff

April 10, 2023 at 07:24

Hello, Carnavaldecadiztv,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#352809 Copied

carnavaldecadiztv

Participant

April 10, 2023 at 15:18

Try now, please. Thanks!

#352863 Copied

Rose Tyler

Support staff

April 10, 2023 at 15:26

Hello, Carnavaldecadiztv,

Thank you for your response.

I’ve disabled the Kirki Customizer Framework plugin. Please do not activate the Kirki plugin, to prevent a conflict.
Your Home page can be edited using Elementor now – https://prnt.sc/rAnKws105LWZ

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352864 Copied

carnavaldecadiztv

Participant

April 29, 2023 at 12:21

Hello. I still can’t EDIT the page. I am not referring to editing it with ELEMENTOR, but to editing it from wordpress, for example to edit the URL or edit YOAST SEO. The page just stays blank.

Also, for a strange reason the header appears in PURPLE color, when it is GREEN. And in the mobile version, the images are not visible. Please, I need these things not to happen, otherwise I want the money back. Thank you.

Please contact administrator
for this information.

#354901 Copied

carnavaldecadiztv

Participant

April 29, 2023 at 12:27

Honestly, I would like you to tell me how to request the refund of the money, the template does not work well and I can not delay this project any longer. Thank you.

#354902 Copied

Rose Tyler

Support staff

April 30, 2023 at 07:18

Hello, Carnavaldecadiztv,

Thank you for getting in touch with us.

We’ve changed some settings in Theme Options > Speed Optimization.
1/ Please try to edit pages now.
Please note that in case a page was created using Elementor it can be edited using Elementor only, new pages you can edit by any editor you prefer.
2/ We do not see YOAST SEO plugin on your site, but XStore is compatible with this plugin.
3/ Clear the cache and check the header now.
4/ About images, please go to Dashboard > Media > images are not visible, and this is independent of our theme. We would recommend you contact your hosting provider to get assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#354920 Copied

carnavaldecadiztv

Participant

April 30, 2023 at 17:39

Hello. Don’t convince me. I want the money back. Thank you.

#354973 Copied

Rose Tyler

Support staff

May 1, 2023 at 06:57

Hello, Carnavaldecadiztv,

Refund given

Kind Regards,
8theme team

#354988 Copied
Tagged: best selling, errors, fixes, page editor, themes, woocommerce
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