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The payment procedure is blocked - by Andrew A.

This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Andrew A.

Participant

February 8, 2021 at 18:09

Hello, I connected my PayPal account through woocommerce, but when I try to make a purchase the procedure stops at this page:

http://prnt.sc/yqfc2t

How can I solve?

Is there a simulation mode that allows i to check the added payment systems?

#273115 Copied Theme version: 4.3.2 WooCommerce version: 4.9.2

5 Answers

Olga Barlow

Support staff

February 9, 2021 at 12:51

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#273231 Copied

Andrew A.

Participant

February 9, 2021 at 13:10

Hello, I have shared the access data.

Thank you

Regards

Please contact administrator
for this information.

#273235 Copied

Olga Barlow

Support staff

February 9, 2021 at 14:01

Hello,

I checked your checkout page with the default WooCommerce theme (Storefront theme) and found that you also don’t have Pay with PayPal button https://gyazo.com/07e544f68512698b6b3aa35edeededf3
So, contact WooCommerce PayPal Checkout Gateway plugin author to get help with the plugin settings https://prnt.sc/yue40c and make it work.

Regards

#273242 Copied

Andrew A.

Participant

February 9, 2021 at 15:14

Hello, thanks for the reply.
I checked the features required for using the WooCommerce PayPal Checkout Gateway plugin and a PayPal business account is required. I would like to use a normal (no business) PayPal account, the one I have always used to sell on ebay.
Is there a way to use a standard (no business) PayPal account? Even using other plugins or different solutions I mean.

#273258 Copied

Olga Barlow

Support staff

February 9, 2021 at 21:23

Hello,

Payment gateways are WooCommerce plugin options, not our theme options. We are able to provide support strictly for our theme settings. If you need help with the plugin set up, please, submit request on the plugin support forum https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/

Regards

#273335 Copied
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