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The popup keeps appearing blank with just an ‘X’

This topic has 6 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

Terpsauce

Participant

March 30, 2024 at 18:03

As explained in the title., A random ‘X’ keeps appearing, I think its supposed to be a pop up but I don’t know how to customise it.

#389300 Copied Theme version: 9.3.1

5 Answers

Rose Tyler

Support staff

March 31, 2024 at 09:12

Hello, Mr.Auxins,

Thank you for reaching out to us with your concern.

Newsletter element settings can be edited via Theme Options > Header Builder.

Best Regards,
8Theme’s Team

#389357 Copied

Terpsauce

Participant

April 3, 2024 at 09:08

That wasn’t the question.

I am asking how do you remove the X that appears in the middle of the screen.

Im not asking to change the newsletter settings in the header.

Please try again

#389794 Copied

Rose Tyler

Support staff

April 3, 2024 at 09:27

Hello, Mr.Auxins,

We appreciate your prompt response.

Could you kindly furnish us with a screenshot of the specific element in question?

Best Regards,
8Theme’s Team

#389802 Copied

Terpsauce

Participant

April 3, 2024 at 21:07

It’s ok, the problem is solved, I had to set a static block.

To remove the ‘X’, and stop it popping up, the other option was to set the popup to appear only on click.

Thanks for helping.

#389894 Copied

Andrew Mitchell

Support staff

April 3, 2024 at 21:07

Dear Mr.Auxins,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#389895 Copied
Tagged: fix woocommerce popup issue, popup appears blank, solving blank popup, troubleshoot woocommerce popup, woocommerce wordpress templates, wordpress popup error
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The popup keeps appearing blank with just an ‘X’

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