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The problem with products they are not all the same height

This topic has 11 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Awais Ahmed

  • Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 02:06

    the problem with products they are not all the same height
    you can buy the product on the web, but you can’t buy it through the cover

    #333419 Copied Theme version: 8.3.1 WooCommerce version: 6.8.2
    10 Answers
    Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 07:31

    https://streamable.com/tztl3p

    #333442 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 7, 2022 at 09:45

    Hello, @Maky,

    1. For making your products at the same height, please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the browser cache.

    .home .content-product .product-title a {
    height: 75px !important;
}

    2. You are not able to choose some of the products to add to the cart on the home page because those are variable products, and for turning ON the add to cart for the variable products, you have to show the variations on the Shop/Home pages and for that, you have to use the swatches.

    You can turn ON the swatches Option from XStore >> Theme Settings >> WooCommerce >> Shop Elements >> Variation Swatches: https://postimg.cc/JyjqGWvR

    Regards 8Themes Team.

    #333459 Copied
    Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 09:48

    https://postimg.cc/0bHnZf94

    and the same again

    #333460 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 7, 2022 at 09:55

    Hello, @Maky,

    Could you please share your site URL and Admin Credentials with me in the private content area of this topic, so that I’ll check and help you out further.

    Regards 8Themes Team.

    #333463 Copied
    Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 09:56

    ok

    Please contact administrator
    for this information.
    #333464 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 7, 2022 at 10:16

    Hello, @Maky,

    I have tried to debug your site and first I want you to, Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #333468 Copied
    Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 10:41

    ok you can solve the problem

    Please contact administrator
    for this information.
    #333478 Copied
    Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 13:23

    Does it work for you or should I wait more?

    #333489 Copied
    Avatar: Maky
    Maky
    Participant
    September 7, 2022 at 18:13

    How much longer do I have to wait?

    #333504 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 8, 2022 at 07:20

    Hello, @Maky,

    Sorry for the delay in response. Apologizing for it.

    First of all, Thanks for allowing us to debug your site.

    I have debugged it in deep to find the cause of your issue. I check the settings and disable every plugin on your site. I update the parent theme and its core plugins on your site but still, the issue was not resolved.

    I again checked the theme settings for variations all are set to fine but the issue still persists on the site. So I check the same thing on our test site to confirm whether it is a bug in the theme or not. I found that variations are working just fine on our test site, the issue only appears on your site.

    So I created a new attribute category on your site check here: https://postimg.cc/JG0YxV67 and then I create a new variation in this attribute as you can see in this image: https://postimg.cc/ZBDpKgrj after that I create a new product on your site and assign the attribute and variation to this product that I created. Please refer to the images: https://postimg.cc/G8shGSWX and https://postimg.cc/Cz4MG82p and then I check the product on the site and the variations appear just fine, please check the resulting image here: https://postimg.cc/7C5TtXv2 below are the product backend URL and the frontend URL for you.

    https://ecigareta.hr/wp-admin/post.php?post=34219&action=edit&lang=hr
    https://ecigareta.hr/product-category/test/

    Now, The thing is that the issue is in the products, attributes, and categories that you have on your site. If you imported the products and their attributes so maybe the importing process is not done successfully and causes the issue.

    So you have to delete the attributes of your site and then create them again and assign them to the products I hope it will solve your issue but if it’s not. Then you have to add all of your products again manually one by one.

    Thanks for your understanding.

    Regards 8Themes Team.

    #333531 Copied

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