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The product does not appear on product page

This topic has 32 replies, 3 voices, and was last updated 10 years ago ago by Hector44

  • Avatar: Hector44
    Hector44
    Participant
    October 13, 2014 at 14:04

    Hi,

    I´m starting to add products, but these are not appear in the product layout when I make click in the product category where they belong.
    once in the product layout, it says the cuantity of results that have been shown (which mean the there acctually are in the selected category), but they does not appear at all.

    Thanks in advance

    Please, contact administrator
    for this information.
    #19441 Copied
    31 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 13, 2014 at 14:54

    Hello,

    You have very old Woocommerce version. Please update it as well as the theme. There is the latest version – 2.4.1.
    Also update WordPress.
    Don’t forget to create a back up before updating.

    Thank you.
    Regards,
    Eva Kemp.

    #19471 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 13, 2014 at 16:04

    Thanks,
    It works
    But now I have a problem with the update… the wp-admin stays blank. I cannot acces even the login page
    The problem is with the new version of woocommerce… I deleted. and wp-admin works again. but now i get conflict trying to re-install woocomerce

    thanks in advance

    Please, contact administrator
    for this information.
    #19496 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 13, 2014 at 17:30

    Hello,

    I see your theme version is still 2.2. Have you reverted back all changes?
    Please provide us with FTP credentials and we’ll help you with the update.
    Also please confirm you have a backup created.

    Thank you.
    Regards,
    Eva Kemp.

    #19521 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 13, 2014 at 17:34

    Hello,

    Yes I reverted back to an older woocommerce version, and now I tried to updated again, but i have the same problem (the whole admin remains blank).

    Thanks

    Please, contact administrator
    for this information.
    #19523 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 14, 2014 at 10:49

    Hello,

    Please, any advance about the woocomerce update problem? It is really urgent for me.
    I did make the backup.

    Thanks so much in advance.

    Please, contact administrator
    for this information.
    #19606 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 14, 2014 at 14:17

    Hello,

    Could you please clarify with more details in what folder we can find Legenda theme?

    Regards,
    Robert Hall.

    #19649 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 14, 2014 at 15:14

    Of course:

    webspace/httpdocs/party-gram.com/wp-content/themes/legenda

    #19683 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 15, 2014 at 11:13

    Hello,

    Please, Could you do something about the problem of updating woocomerce ?

    Thanks so much in advance.

    #19853 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 15, 2014 at 13:11

    Hello,

    I’ve enabled debug mode in wp-config.php file and an error has appeared on the site:
    Fatal error: Out of memory (allocated 71827456) (tried to allocate 1048576 bytes) in /var/www/vhosts/4/164824/webspace/httpdocs/party-gram.com/wp-includes/class.wp-dependencies.php on line 221

    It means you don’t have enough memory on a server. You need contact your host and ask them to increase memory limit.

    Thank you.
    Regards,
    Eva Kemp.

    #19877 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 15, 2014 at 16:24

    Hello Eva,

    I talked with my host provider, and they say that everything is ok… there no server problems. Could it be another cuase of this?.. some internal issue inside Worpdpress?

    #19954 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 15, 2014 at 17:42

    Hello,

    The error is “Out of memory”. It means there is no enough memory. Can your host increase memory limit value?

    Thank you.
    Regards,
    Eva Kemp.

    #19971 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 16, 2014 at 10:58

    Hello Eva,

    We can see the whole server configuration and capacity through this link.

    http://inst2597485-40886.srv-acens.com/party-gram.com/info.php

    Please could you check it out, and see what is lack off

    I really appreciate all yuor support.
    Best Regards

    #20086 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 16, 2014 at 13:47

    Hello,

    Please ask your host to check how much memory is used at your account? Perhaps some processes use a lot of memory and it may cause the issue.

    Thank you.
    Regards,
    Eva Kemp.

    #20129 Copied
    Avatar: Hector44
    Hector44
    Participant
    October 17, 2014 at 12:45

    Thanks Eva,

    the Hosting company sucks… there is no way to increase de limit.. so, i already migrated the proyect to another server and all is fine now.

    Thanks for all the support

    Hector

    #20285 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 17, 2014 at 14:45

    Hello,

    You’re welcome.
    We’re glad you’ve found the solution.

    Regards,
    Eva Kemp.

    #20312 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 4, 2014 at 19:27

    Hello,

    I’m trying to enable WPML pluggin, but when i do it.. all product pages messes up. 404 problems, layouts looking weird, etc.

    Please could you check what is wrong?

    thanks in advance

    Please, contact administrator
    for this information.
    #23173 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 4, 2014 at 19:39

    Hello,

    I’ve activated WPML plugin and resaved Permalinks settings.
    Please check the pages now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #23177 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 5, 2014 at 17:59

    Thanks Eva… Everything is fine now.

    I have another issue. I would like to get rid of the link in the title of each product that goes to the Product layout. Even better is, if this link can open the “quick View” just like the click on product image does.
    Is it possible?

    Please, contact administrator
    for this information.
    #23361 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 5, 2014 at 18:27

    Hello,

    Sorry, but we don’t have such feature in our theme.

    Regards,
    Robert Hall.

    #23365 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 5, 2014 at 19:01

    Hi Robert,

    I know there is no feature for this thing.
    But, i would like to change the code to make it

    #23370 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 5, 2014 at 19:14

    Please create a ticket at http://support.8theme.com/ and our specialists will look into this issue more deeply.
    Thank you.

    Regards,
    Robert Hall.

    #23372 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 5, 2014 at 19:23

    …

    #23375 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 6, 2014 at 12:00

    Hello,

    How can I mark a product as a Fetured. In order to these appears in a featured Page?

    #23463 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 6, 2014 at 13:23

    Hello,

    Please refer to this article concerning your question:
    https://support.8theme.com/index.php?/Knowledgebase/Article/View/9/0/how-to-mark-products-as-featured-and-new-ones

    Thank you.
    Regards,
    Eva Kemp.

    #23477 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 7, 2014 at 14:22

    Thanks Eva,

    That was helpfull

    Another thing is , that I cannot find where shall I disable comments/review module from Single Product layout.

    Thanks

    #23677 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 7, 2014 at 14:39

    Hello Hector44,

    Try to add this code into custom.css file.

    .single-product-page .tabs {
display:none;
}

    Regards,
    Robert Hall.

    #23684 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 7, 2014 at 17:00

    It worked!!

    Thanks Eva 😉

    #23713 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 7, 2014 at 17:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #23720 Copied
    Avatar: Hector44
    Hector44
    Participant
    November 12, 2014 at 18:40

    Hello Eva,

    Thanks for all your support.
    Now, I´m tranlating the site from spanish to french. I´m using WPML, following your advice because Legenda is full compatible with.
    My concern is, when I try to translate manually and I clicked at the blue cross of the other language, the complet layout appears Blank (I know that there is a duplicate buttom) but the problem is this only duplicate the content and all the page configuration (side bar, featured image) is losted, and I have 312 products items to translate. So, I hope there is a better way to do this.
    Another concern is that I’m using the Translate editor, and there is a bunch of boxes with words that belongs to the WP admin, that I’m not interested to translate, but the system force me to translate them in order to complete the translate page. So, how can I get rid of that unnecesary boxes?

    Thanks, thanks, thanks so much in advance

    Please, contact administrator
    for this information.
    #24322 Copied
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