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The product page is not showing properly

This topic has 17 replies, 4 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

Abhijeet Panja

Participant

July 15, 2024 at 14:40

The product page is not showing properly in the desktop version after the variation gallery feature was activated.
I add product gallery images to every variable product and publish this product
after that, the product description not shown

Files is visible for topic creator and
support staff only.

#404843 Copied Theme version: 9.3.15

16 Answers

Rose Tyler

Support staff

July 15, 2024 at 15:03

Hello Abhijeet Panja,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#404856 Copied

Abhijeet Panja

Participant

July 15, 2024 at 19:12

Okay, sir, I am giving you temporary wp-admin access. But I am facing one more problem with this theme. I listed some products with variations, then I activated the variation gallery by going to theme options. After that, I added gallery images to each variation of those products and updated the product. I tested those products in some other browsers and I saw that when I select the colour and size of the product, the image of the product does not get updated; it goes down and there are a lot of gaps in the site, but this mobile version is working fine

#404922 Copied

Abhijeet Panja

Participant

July 15, 2024 at 19:15

now i frustrated with this theme

#404923 Copied

Abhijeet Panja

Participant

July 15, 2024 at 20:55

I send user id password

Please contact administrator
for this information.

#404928 Copied

Rose Tyler

Support staff

July 16, 2024 at 08:16

Hello Abhijeet Panja,

We appreciate your prompt response.

Please provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#404982 Copied

Abhijeet Panja

Participant

July 16, 2024 at 08:24

Check FTP details as you required

Please contact administrator
for this information.

#404989 Copied

Jack Richardson

Support staff

July 16, 2024 at 09:14

Dear @Abhijeet Panja,

I hope this message finds you well. We have noticed a unique issue concerning the integration of the Vertical Gallery with the Variation Gallery on your website. Our team is currently working to replicate the problem on our local servers to determine a viable solution.

In the interim, we have set your gallery to the horizontal layout as a temporary measure. Could you please confirm if the vertical gallery is essential for your site’s functionality, or if you would be amenable to using the horizontal gallery for the time being? We have observed that the issue of excessively tall content appearing after a product variation change is specific to the Vertical Gallery.

We suggest using the horizontal gallery as a temporary compromise if it meets your needs. Your feedback on this would be greatly appreciated as it will help us tailor our support to better serve you.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

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Applesandcider

Participant

July 16, 2024 at 09:30

#405014 Copied

Abhijeet Panja

Participant

July 16, 2024 at 09:42

Yes, sir, the horizontal gallery is working fine on both desktop and mobile versions.

Please let me know how much time is required to resolve the vertical layout.

and thanks for the support. I am happy with your support

#405024 Copied

Jack Richardson

Support staff

July 16, 2024 at 13:17

Dear @Abhijeet Panja,

I hope this message finds you well. Due to a high volume of client requests, our team is currently operating under significant workload constraints. Consequently, we are prioritizing issues that impact a broader customer base and require immediate resolution. For reference, you can view such critical issues after Elementor update here: https://www.8theme.com/search/?bbp_search=Disable+Theme+Swiper+JS&bbp_forum_id=128990.

In light of our current commitments, we would appreciate your feedback regarding the gallery orientation on your website. Are you satisfied with the horizontal gallery, or is a vertical orientation crucial for your needs? If the horizontal layout is acceptable, it would greatly assist us in managing our resources and addressing the numerous requests we have more efficiently.

Thank you for your understanding and cooperation. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

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Abhijeet Panja

Participant

July 17, 2024 at 05:54

no sir
I want vertical orientation gallery

#405242 Copied

Jack Richardson

Support staff

July 17, 2024 at 12:01

Dear @Abhijeet Panja,

Thank you for reaching out to us with your concerns.

We are currently addressing a number of critical issues for our customers, and we will attend to your unique case once these have been resolved. We would like to inform you that while we are committed to finding a solution, we cannot guarantee a resolution without first understanding the underlying causes of the issue. Rest assured, we are dedicated to investigating your situation thoroughly and will make the effort to resolve it.

We appreciate your patience and understanding in this matter.

Best regards,
Jack Richardson
The 8Theme Team

#405360 Copied

Abhijeet Panja

Participant

July 21, 2024 at 09:41

any update about vertical orientation gallery problem

#406122 Copied

Rose Tyler

Support staff

July 22, 2024 at 07:55

Dear @Abhijeet Panja,

We hope this message finds you well.

I am writing to update you on the status of your recent request. Our team has dedicated a considerable amount of time to finding a solution that meets both our clients’ needs and our code quality standards, without potentially causing future issues. Unfortunately, we have not yet identified a suitable option.

At this moment, your request is on our waiting list. We anticipate being able to provide a more definitive response once one of our specialists returns from leave.

We regret any inconvenience this delay may cause and appreciate your patience. We will notify you promptly should there be a positive resolution to your request.
Unfortunately, I can’t promise anything more.

Thank you for your understanding.

Best regards,
The 8Theme Team

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Abhijeet Panja

Participant

August 3, 2024 at 15:56

any update about vertical orientation gallery problem

#408650 Copied
Jack Richardson

Support staff

August 5, 2024 at 07:44
Dear @Abhijeet Panja,

I hope this message finds you well. We regret to inform you that the wp-admin access credentials you previously provided are incorrect. To proceed with implementing a recently discovered solution, could you kindly provide us with the updated access details?

Alternatively, you may wish to apply the solution yourself by following these instructions:

1. Add the custom CSS provided below to the gallery element of your Single Product Builder. You can view the specific element here: https://gyazo.com/9ea8e9b934b0f6525114fdc99f54125a

2. Custom CSS:
```
@media only screen and (min-width: 650px) {
selector .swiper-vertical-images .vertical-thumbnails-wrapper ul {
    overflow: hidden;
    padding-top: 0;
}

selector .swiper-vertical-images .vertical-thumbnails-wrapper li {
    display: inline-block;
    height: auto;
}
}
```
Should you require further assistance or prefer that we implement the solution for you, please share the correct wp-admin access credentials at your earliest convenience.

Thank you for your attention to this matter. We look forward to your prompt response and are eager to assist you further.

Best Regards,
Jack Richardson
8Theme’s Team
#408788 Copied
Tagged: fix woocommerce product page, improve woocommerce display, optimize woocommerce themes, resolve wordpress page issues, woocommerce product page errors, woocommerce themes troubleshooting, wordpress product page solutions
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