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The product thumbnails can be seen but the images cannot be seen in the slide

This topic has 3 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

gabrielet

Participant

March 15, 2024 at 10:15

Hi, after the latest update in the product sheets I see the various thumbnails of the images in the product gallery but when I click on them the theme does not allow me to view the photo, only a white space, as in the attached photo.
Can you check and fix this please?
Thanks.

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#387057 Copied Theme version: 9.2.9

2 Answers

Tony Rodriguez

Support staff

March 15, 2024 at 11:27

Hello, @gabrielet,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to confirm that the solution has been effectively implemented.

For your reference, the resolution involved selecting the “Inactive” option within the path: Elementor > Settings > Features > Upgrade Swiper Library. This action has addressed the concern you were experiencing.

Additionally, we have provided an image in the private content area for your convenience, which should further assist you in verifying the changes.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

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Andrew Mitchell

Support staff

March 15, 2024 at 12:43

Dear gabrielet,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#387086 Copied
Tagged: product thumbnails visibility, slide images issue, woocommerce image problems, woocommerce slide display, wordpress ecommerce solutions, wordpress image troubleshooting, wordpress woocommerce templates
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The product thumbnails can be seen but the images cannot be seen in the slide

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