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The product video is deleted when I click “clean”

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Ricardo

Participant

October 11, 2023 at 18:00

I have colors to choose from on the product page and every time I choose a color and then clean the color the video no longer appears in the gallery

How can i fix this ?

I attach reference images

https://ibb.co/DgWFKfn
https://ibb.co/Pcv8qWK
https://ibb.co/JysK9wX

Another problem I have is that when I choose color options on the shop items page

the word “claro” appears instead of “limpiar”

I attach reference images

https://ibb.co/rpkhHg6
https://ibb.co/wdP78Dv

thank you

#369933 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

1 Answer

Tony Rodriguez

Support staff

October 12, 2023 at 08:04

Hello, @Ricardo,

Thank you for using our theme and for contacting us.

1) We would like to inform you that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

This is a default functionality of the Variation Gallery option. If you would like to request a change to this, you can post it to our taskboard at https://www.8theme.com/taskboard/, and our development team will be able to review it.

2)

Another problem I have is that when I choose color options on the shop items page

the word “claro” appears instead of “limpiar”

Please create temporary wp-admin access, so we can check your settings and help you accordingly.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

#369963 Copied
Tagged: best selling themes, clean button issue, product video deletion, video removal problem, woocommerce themes, woocommerce troubleshooting
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