Return to previous page

The products are overlaping when use infinite scroll

This topic has 11 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

Ismat Malik

Participant

January 19, 2025 at 18:29

Hi, I have the animal template in Elementor Builder but the issue is on the shop page, There are infinite scrolls for show products when scroll down more products are displayed and when you scroll up the products are overlapped. I tried to disable all plugins except woocomerce and XStore Core plugin, the result is same and then I try to deactivate XStore Core then its working and showing pagination instead infinite scroll. Please check the attachment.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#431203 Copied Theme version: 9.4.6

10 Answers

Rose Tyler

Support staff

January 20, 2025 at 07:53

Hello, Ismat Malik,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#431230 Copied

Ismat Malik

Participant

January 20, 2025 at 08:02

here is login details

Please contact administrator
for this information.

#431233 Copied

Rose Tyler

Support staff

January 20, 2025 at 08:19

Hello, Ismat Malik,

We can’t log in, unfortunately. Please check the credentials.

Best regards,
8Theme’s Team

#431236 Copied

Ismat Malik

Participant

January 20, 2025 at 08:20

can you try now please

#431239 Copied

Rose Tyler

Support staff

January 20, 2025 at 08:25

Hello, Ismat Malik,

We appreciate your prompt response.

Please clear cache and check the Shop page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#431243 Copied

Ismat Malik

Participant

January 20, 2025 at 08:28

Hi, It fixed now, Can guid me please what was the issue, I want to know the what was missing or Im doing not good, Please tell me about issue and solution. In case in future the same issue occure I can handle my self.
thank you

#431244 Copied

Ismat Malik

Participant

January 20, 2025 at 08:31

Can you guid me what is the issue for this

Files is visible for topic creator and
support staff only.

#431246 Copied

Rose Tyler

Support staff

January 20, 2025 at 08:56

Hello, Ismat Malik,

1. We’ve disabled the Masonry option via Theme Options > Woocommerce (Shop) > Shop page layout, because it can’t be used together with “Pagination type” – Infinite scroll.

2. Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431249 Copied

Ismat Malik

Participant

January 21, 2025 at 13:03

Hi, Very bad experience with this them, It fucked up, sometime it is working fine one mobile and some time its showing other layout that we hav’nt set. I have to tried unactivated plugins also but no luck. some time banner not working good, some time images showing like broken. Please check this give us sugestions if there is any thing missing or need to add. It is really frustrating we are loosing the customers. Please check screenshots

Files is visible for topic creator and
support staff only.

#431500 Copied

Rose Tyler

Support staff

January 21, 2025 at 13:12

Hello, Ismat Malik,

Thank you for reaching out to us.

From your screenshot, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#431503 Copied
Viewing 11 results - 1 through 11 (of 11 total)