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The recent update made some changes that i find uncomfortable to my site

This topic has 5 replies, 2 voices, and was last updated 2 days, 11 hours ago ago by Tony Rodriguez

Solomon

Participant

July 5, 2024 at 01:06

Hello, there is a recent update that i noticed about the theme and upon updating it with my website, it crashed.

When ever i uninstall woocommerce now, the website comes live but lots of section is no longer visible especially the products. when i deactivate xcore, and activate woocommerce, the website is still live but all and most sections are off

But when i activate both together, the website is always showing error

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#403185 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 5, 2024 at 06:50

Hello, @Solomon,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide screenshot of the error and your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#403201 Copied

Solomon

Participant

July 5, 2024 at 07:21

I don’t think so because even when it is only the xcore plugin that is active, at times, i won’t gain access to the wordpress dashboard until i disable the xcore and enable it back from the hosting and other times i will have access

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#403210 Copied

Solomon

Participant

July 5, 2024 at 07:22

I had to disable woocommerce to make it show right now. enable both together

#403212 Copied

Tony Rodriguez

Support staff

July 5, 2024 at 08:20

Hello, @Solomon,

Thank you for your prompt response.

We are pleased to inform you that we have successfully activated the required plugins on your website. Upon review, we found no issues; your site is functioning and displaying correctly.

For your reference, we have recorded a video demonstrating the functionality. You can view this video in the private content area.

We hope this assists you in verifying the updates. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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#403226 Copied
Tagged: changes in woocommerce themes, recent wordpress update, uncomfortable woocommerce adjustment, woocommerce update changes, wordpress site modification, wordpress themes modification
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