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The registration page does not work. - by streetfoodconcept

This topic has 8 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Robert Hall

streetfoodconcept

Participant

July 28, 2015 at 17:14

Hello, I bought your theme there are more than a year now and today I wanted to create a new user registration through my page, but once the indicated information, I just see a .gif spinning but registration is not done.

Can you help me with this please ?

#77486 Copied WooCommerce version: 2.3.13

7 Answers

Eva Kemp

Support staff

July 28, 2015 at 19:33

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#77506 Copied

streetfoodconcept

Participant

July 28, 2015 at 19:52

ok this is for you.

Please, contact administrator
for this information.

#77512 Copied

Eva Kemp

Support staff

July 29, 2015 at 08:56

Hello,

Sorry, but we also need access to wp-admin panel.
Could you please provide us with your credentials in Private Content?

Thank you.
Regards,
Eva Kemp.

#77591 Copied

streetfoodconcept

Participant

July 29, 2015 at 10:04

ok thank you.

Please, contact administrator
for this information.

#77618 Copied

Jack Richardson

Support staff

July 29, 2015 at 12:10

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#77643 Copied

streetfoodconcept

Participant

July 29, 2015 at 19:08

Yes ! It works ! Thank you for the help !

#77749 Copied

Robert Hall

Support staff

July 29, 2015 at 19:21

Hello,

You’re welcome!

Regards,
Robert Hall.

#77752 Copied
Tagged: error, registration, support, templates, woocommerce, wordpress
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