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The rest of the options such as cancel, refund, or Edit the order do not appear.

This topic has 4 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

Sam

Participant

September 22, 2024 at 19:26

Dear Team,

The rest of the options such as cancel, refund, or Edit the order do not appear.

Despite reviewing and adjusting the WooCommerce settings, as well as stopping and enabling the plugins.

https://prnt.sc/GjIbnX2Aw2Ja

Regards

#415436 Copied Theme version: 9.4.1

3 Answers

Tony Rodriguez

Support staff

September 23, 2024 at 07:41

Hello, @Sam,

Thank you for reaching out to us.

We attempted to log in to your website but encountered issues with the credentials provided. To assist you effectively, could you please provide the correct WordPress Admin credentials? Additionally, we require the login details of the dummy user who purchased the products on your site. Kindly submit this information in the private content area of this topic.

We look forward to resolving this matter promptly for you.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#415480 Copied

Sam

Participant

September 23, 2024 at 08:28

Find it plz.

Please contact administrator
for this information.

#415496 Copied

Tony Rodriguez

Support staff

September 23, 2024 at 09:02

Hello, @Sam,

Thank you for providing the login credentials for your site.

We have reviewed your site’s settings and conducted tests on our test site. We observed the same behavior across both platforms. Further testing with WooCommerce’s default theme, Storefront, confirmed that this behavior is consistent with the default functionality of WooCommerce.

Please note that WooCommerce does not inherently offer options for refunds or cancellations to customers. We recommend exploring third-party plugins that can provide these functionalities and meet your specific requirements.

We appreciate your understanding in this matter.

Best regards,
8Theme’s Team

#415501 Copied
Tagged: cancel order, edit order, order management, refund order, woocommerce problems, woocommerce themes, wordpress themes
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