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The Review Tab it is not showed for New Products created in Woo

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Tony Rodriguez

dybwpath

Participant

November 13, 2024 at 11:23

For the products that I created in the past, on the product page it shows the Review Tab in the Single Products Tab xStore Elementor element https://prnt.sc/XrYA3bEsMl_c

But if I add a new product, the Review Tab it is not shown https://prnt.sc/e6YJJWCDRRu2

Is there a setting at the product level?

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5 Answers

Tony Rodriguez

Support staff

November 13, 2024 at 12:58

Hello, @dybwpath,

Thank you for contacting us and for using XStore.

1/ Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

2/ You need to re-activate the XStore theme, please navigate to the XStore Welcome panel > unregister theme on (subdomain) and then enter your purchase code on (a separate domain) to register again.

Additionally, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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dybwpath

Participant

November 13, 2024 at 14:45

Admin data provided

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Tony Rodriguez

Support staff

November 14, 2024 at 05:52

Hello, @dybwpath,

We are currently unable to access the backend of your website as the provided wp-admin login credentials do not have administrative privileges. In order to assist you more effectively, we kindly request that you provide wp-admin access with administrator-level permissions.

Please share the updated credentials in the private content area so that we can thoroughly review your settings and offer the necessary support.

Thank you for your cooperation.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme Team

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dybwpath

Participant

November 14, 2024 at 09:32

I am sorry for this. You have acces now.

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Tony Rodriguez

Support staff

November 14, 2024 at 10:01

Hello, @dybwpath,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the issue still persists on your website.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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