Return to previous page

The search result is showing “True” behind the search results

This topic has 19 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

ejder077

Participant

January 10, 2022 at 15:10

Hello,

May I ask how can we remove the word “true” behind the search results?

Thank you

Please, contact administrator
for this information.

#314116 Copied Theme version: 7.02

18 Answers

ejder077

Participant

January 10, 2022 at 15:57

We found that it’s the arrow.
https://ibb.co/nwhJMwK

The arrow is showing as “true” on some devices.

Can we remove the arrow?

#314121 Copied

Olga Barlow

Support staff

January 10, 2022 at 18:08

Hello,

What device do you use that displays “true” instead of the arrow? Because search is ok for me https://prnt.sc/26c5b8b

Regards

#314143 Copied

ejder077

Participant

January 11, 2022 at 04:04

We found that the arrow only turns to “true” on Chinese browsers. If you turn your Chrome/ Firefox to Chinese, it will display as “true”

#314183 Copied

Olga Barlow

Support staff

January 11, 2022 at 16:54

Hello,

We are not able to reproduce the issue even if we switched to the Chinese language.
Chrome – https://gyazo.com/9a576f156e4e698350ed4d1255c61c73
FF – https://gyazo.com/5ba955997a313bf69934819619510ac9
Could you, please, provide us with the video of the problem and inspect the element code using Chrome or FF dev tools to find out what exactly displays True there?

Regards

#314251 Copied

ejder077

Participant

January 12, 2022 at 09:31

Hi,

Please check

Please contact administrator
for this information.

#314292 Copied

Olga Barlow

Support staff

January 12, 2022 at 11:47

Hello,

That’s really strange because svg should be there https://prnt.sc/26crby1
What version of the browser do you use?

Provide screenshot of the etheme-js-extra script from your PC https://prnt.sc/26crcgv

Regards

#314307 Copied

ejder077

Participant

January 12, 2022 at 11:48

For this video, we used Chrome.

We also tried on Firefox

#314308 Copied

ejder077

Participant

January 12, 2022 at 11:49

We think the best way is to remove the arrow for good

#314309 Copied

ejder077

Participant

January 12, 2022 at 11:51

Chrome Version: https://ibb.co/sCR4ZWz

#314310 Copied

Olga Barlow

Support staff

January 12, 2022 at 12:02

Hello,

Do you have any extensions for these browsers on your PC? Did you try to check the site from another PC?

Regards

#314311 Copied

ejder077

Participant

January 12, 2022 at 12:10

We tried on 2 PC and 3 phones. Tried on Android and IOS

#314314 Copied

Olga Barlow

Support staff

January 12, 2022 at 14:41

Hello,

Could you, please, also provide screenshot of the etheme-js-extra script in head area while you inspecting page https://prnt.sc/26crcgv ?

Regards

#314336 Copied

ejder077

Participant

January 12, 2022 at 14:49

I don’t think it’s related to the devices we are using because we tested with 5 different devices.

Can you just removed the arrow from the search bar?

#314338 Copied

Olga Barlow

Support staff

January 12, 2022 at 14:57

Hello,

Removed. Check now.

Regards

#314342 Copied

ejder077

Participant

January 12, 2022 at 15:17

Thank you!
I have no words to thank you for this!
The XStore support is the best support team we have ever met!

#314345 Copied

Olga Barlow

Support staff

January 12, 2022 at 15:21

Hello,

Thank you for your warm thoughts! We are always glad to help.

Regards

#314347 Copied

ejder077

Participant

January 17, 2022 at 10:08

Hello,

Hate to say but the “true” came back again.

Can you please remove the arrow for good?

Thank you

Please contact administrator
for this information.

#314533 Copied

Olga Barlow

Support staff

January 17, 2022 at 17:02

Hello,

We have added filter in et-core-plugin/app/models/customizer/class-ajax-search.php. We’ll include this in the next theme update. So, don’t change file till the next theme update.

Regards

#314569 Copied
Viewing 19 results - 1 through 19 (of 19 total)