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The single product page scrolls down, the mobile panel is not displayed at the bottom

This topic has 13 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Sam

Sam

Participant

July 29, 2024 at 06:14

Hi,

The mobile panel of the single product page is displayed at the bottom.
But when I scroll down the page, the mobile panel is not displayed at the bottom.

How to set the mobile panel of the single product page is always displayed?

Thank you.

Files is visible for topic creator and
support staff only.

#407455 Copied Theme version: 9.3.15

12 Answers

Jack Richardson

Support staff

July 29, 2024 at 09:18

Hello @Sam,
Could you please, provide us the correct wp-admin + FTP access to your web-site so we were able to upload a file with fix? Waiting for your feedback !
Kind regards, Jack Richardson

#407504 Copied

Sam

Participant

July 29, 2024 at 17:12

Hi,

Please check,

Thank you.

Please contact administrator
for this information.

#407651 Copied

Jack Richardson

Support staff

July 30, 2024 at 08:15

Dear @Sam,

I hope this message finds you well. I am writing to remind you that we require the WP-admin access details, which appear not to have been provided yet. Could you please furnish us with the correct WP-admin credentials at your earliest convenience?

Additionally, we have successfully uploaded a file intended to implement a fix. However, due to the active CDN, the changes are not visible. We kindly request that you clear the CDN cache to facilitate the proper application of the updates.

Thank you for your attention to these matters. We look forward to your prompt response.

Kind regards,
Jack Richardson
8Theme’s Team

#407749 Copied

Sam

Participant

July 30, 2024 at 09:05

Hi,

Please check,

Thank you.

Please contact administrator
for this information.

#407764 Copied

Jack Richardson

Support staff

July 30, 2024 at 09:17

Hello @Sam,
Could you please, clear your browser cache and check now ?
We made a test and now the Mobile panel is visible for all scrolling height of window.
Kind regards, Jack Richardson

#407767 Copied

Sam

Participant

July 30, 2024 at 12:18

Hi,

I checked.

The single product page is visible.

But, the shopping cart page and the checkout page are not visible.

Please check.

Thank you.

Files is visible for topic creator and
support staff only.

#407826 Copied

Jack Richardson

Support staff

July 30, 2024 at 14:39

Hello @Sam,
Please, check the answer provided in next topic -> https://www.8theme.com/topic/the-mobile-panel-is-not-showing-up-on-the-cart-page/.
Kind regards, Jack Richardson

#407883 Copied

Sam

Participant

July 30, 2024 at 18:16

Thank you.

I test my website.
It has 2 problems after fixing the Mobile panel visible problem.

1, My desktop front page banner has a fade-in effect after refresh but I don’t edit any effect on the banner.

2, I use the 3-column container to create 3 banner settings for testing, but the desktop displays the mobile style after fixing the mobile panel.

I use wetransfer platform to upload the video.
Wetransfer Platform Download link:
https://we.tl/t-KfVYYYSe6H

Please help me check.

Thank you.

Files is visible for topic creator and
support staff only.

#407938 Copied

Jack Richardson

Support staff

July 31, 2024 at 07:14

Dear @Sam,

I hope this message finds you well.

We would like to assure you with complete certainty that the recent modifications we implemented in the mobile-panel.min.js file have not impacted your banners. These changes were strictly confined to the mentioned script.

Additionally, it appears that your website is utilizing a CDN cache, which could potentially lead to the issues you are experiencing. We kindly request that you clear your CDN cache and verify if the problem persists.

Furthermore, we recommend that for better organization and efficiency, separate topics be created for distinct inquiries.

Thank you for your understanding and adherence to our support guidelines.

Best Regards,
Jack Richardson
The 8Theme Team

#408000 Copied

Sam

Participant

July 31, 2024 at 17:18

Hi, thank you.

I just tested the Mobile panel on a single product page again
and I cleared my CDN cache several times.

However, the mobile panel is not visible for scrolling the single product page bottom.

Now, I know the mobile panel is not visible what happen.

I use the sticky cart widget. If I only use it on a desktop and hide it on a mobile portrait.
The problem will happen, the mobile panel is not visible for scrolling the single product page bottom.

If I delete the sticky cart widget, the mobile panel is visible for scrolling the single product page.

How to fix the problem?

Thank you very much.

#408169 Copied

Jack Richardson

Support staff

August 1, 2024 at 13:37

Dear @Sam,

I hope this message finds you well. I am writing to inform you that we have conducted several tests on different devices and browsers which you can review in the private area designated for this purpose. Based on these tests conducted on our devices, we have not encountered the issues you reported.

Could you please confirm if you have attempted to access the site using an incognito browser or through different browsers? This information will help us further diagnose and address the problem effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#408310 Copied

Sam

Participant

August 1, 2024 at 15:21

Hi,

I use an incognito browser or through different browsers to check again.

Now is normal.

Thank you very much.

#408342 Copied
Tagged: fix woocommerce display errors, improve woocommerce mobile view, mobile panel issues, single product page scrolling, woocommerce theme fixes, wordpress theme troubleshooting, wordpress woocommerce solutions
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The single product page scrolls down, the mobile panel is not displayed at the bottom

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