This topic has 4 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Tony Rodriguez
Gentlemen, something unexpected happened on my website, when I am logged in as an administrator the website works normally, all functions. However, when I log in as an incognito window it becomes broken, extremely slow, initially I thought it was the WP Rocket cache, I cleared the cache and the problem continued. In the WP Rocket settings, I followed exactly the instructions you gave me and which are in the Thema documentation. Can you help me with this matter please, that’s all I need for my website to work perfectly.
Hello, @Pedro Paulo,
Thank you so much for purchasing our theme and contacting our support center.
We have carefully investigated the concerns you raised regarding the slow performance and functionality issues on your website. Our team has conducted a thorough review in both incognito and standard browsing modes, including tests with administrative access. We regret to inform you that we were unable to replicate the problems you have described.
To ensure optimal performance when revisiting your site, we kindly suggest that you clear your browser’s cache, as this may resolve any issues related to cached data.
For your convenience, we have recorded a video demonstrating the functionality of your site, which can be viewed at the following link: https://www.veed.io/view/ac46a8b6-f33b-40b7-8403-bd17eecbbf17?sharingWidget=true&panel=share
Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. We are committed to providing you with the support you need and are happy to discuss any specific concerns you may have.
Yours sincerely,
The 8Themes Team
Thank you very much for the answer, I managed to identify the problem, it was a conflict with the server cache. Thanks
I have one more question, I can’t translate the term “The following problems were found:” this term by loco translate it is not in the theme nor in “xcore”
Can you tell me where I translate this term?
see the attached image:
https://adegabartolomeu.com.br/wp-content/uploads/2024/01/55.png
Hello, @Pedro Paulo,
Thank you for your response.
We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.
Additionally, we have translated the text as per your request within the Loco Translate section, specifically in the Plugins > WooCommerce plugin language file, and have saved the settings accordingly.
For your reference, please find attached an image illustrating the update. https://ibb.co/ZSCH3Wp & https://ibb.co/TP2ZQsF
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
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