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The site is not calculating shipping in variable products

This topic has 4 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: vicweb
    vicweb
    Participant
    December 5, 2018 at 23:26

    The website is not calculating shipping for the various products. Can you help me?

    All CDs shipping is being calculated correctly, but the T-shirts are not calculating.

    #205480 Copied Theme version: 5.1 WooCommerce version: 3.5.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2018 at 09:14

    Hello,

    In case you use the latest version of WC plugin, you need to update our theme and Core plugin to latest versions
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #205500 Copied
    Avatar: vicweb
    vicweb
    Participant
    December 6, 2018 at 11:38

    I updated the theme and the Core Plugin, but the calculation for variable products does not work.

    Please contact administrator
    for this information.
    #205525 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2018 at 11:45

    Please check if you have the same problem with default WC theme – Storefront. We are theme support and we can help you with issues related strictly to our theme.
    If the problem occurs with our theme only, provide a screenshot of how shipping calculation works with the Storefront and temporary wp-admin access.

    Regards

    #205529 Copied
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