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The slider image is not visible on mobile devices

This topic has 4 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

Elgaroe

Participant

June 26, 2024 at 22:13

the slider image is not visible on mobile devices

#401935 Copied Theme version: 9.3.13

3 Answers

Tony Rodriguez

Support staff

June 27, 2024 at 08:05

Hello, @Elgaroe,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have noticed that you are utilizing a Content Delivery Network (CDN), which appears to be causing caching issues. We kindly recommend that you clear the cache from the CDN and access your site using a fresh browser to see if the issue persists. For your reference, please view the image provided in the private content area:

Additionally, we observed that the slider image displays correctly in the customizer on your site, which further suggests that the problem may be related to caching. You can view the discrepancy in the image in private content area.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We trust that addressing these points will resolve the issues you are experiencing. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#401966 Copied

Elgaroe

Participant

June 27, 2024 at 08:49

gracias

#401980 Copied

Andrew Mitchell

Support staff

June 27, 2024 at 08:49

Dear Elgaroe,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#401981 Copied
Tagged: fix woocommerce slider, mobile responsive troubleshooting, mobile visibility issues, slider image problems, wordpress mobile optimization, wordpress woocommerce templates
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The slider image is not visible on mobile devices

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