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The small photos on the main photo on the product page

This topic has 5 replies, 3 voices, and was last updated 8 months, 4 weeks ago ago by Andrew Mitchell

mutta

Participant

February 20, 2024 at 18:42

In the product page, the product contains several photos and a main photo. The other photos are supposed to be in small squares at the bottom of the main image, but in the mobile view these small images are blurred over the main image, making it difficult to see the main image.

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#384092 Copied Theme version: 9.2.8

4 Answers

Tony Rodriguez

Support staff

February 21, 2024 at 07:23

Hello, @mutta,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#384113 Copied

mutta

Participant

February 21, 2024 at 07:28

Just created

Please contact administrator
for this information.

#384114 Copied

Tony Rodriguez

Support staff

February 21, 2024 at 09:12

Hello, @mutta,

We are pleased to inform you that the access issue to your site’s wp-admin has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has disabled the following caching features within the XStore > Theme Options > Speed Optimization section to enhance your site’s performance:

– Static block cache
– Menu cache
– Remove Query Strings From Static Resources

We recommend that you also clear the cache on your mobile browser to experience the improvements.

Furthermore, we advise temporarily deactivating any caching plugins on your site while it is still under development. This measure will help prevent similar issues from occurring and allow you to make changes more effectively.

Should you require any further assistance, please do not hesitate to reach out to us.

We hope you find this information helpful.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#384133 Copied

Andrew Mitchell

Support staff

March 27, 2024 at 15:57

Dear mutta,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#388817 Copied
Tagged: enhanced product images, product page photos, small photos feature, woocommerce wordpress themes, wordpress ecommerce themes
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The small photos on the main photo on the product page

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