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The template does not appear in the incognito browser

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

alaa

Participant

July 3, 2024 at 22:16

When loading the website from the hidden browser, the website appears without template documentation and there is no template. Please solve this problem quickly.

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#402959 Copied Theme version: 9.3.14

1 Answer

Tony Rodriguez

Support staff

July 4, 2024 at 06:01

Hello, @alaa,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#402980 Copied
Tagged: fix woocommerce template, incognito browser issue, template visibility problem, woocommerce incognito mode, woocommerce incognito troubleshoot, wordpress template error, wordpress woocommerce templates
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