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The text of the Ask Us section on the product page

This topic has 19 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

MAHDAR

Participant

February 18, 2023 at 23:54

The text of the Ask Us section on the product page
Whatever I translate, the same default comes up
Please review and watch the movie if you want

Please, contact administrator
for this information.

#347405 Copied Theme version: 9.0.4

18 Answers

Rose Tyler

Support staff

February 19, 2023 at 11:15

Hello, MAHDAR,

Please provide the correct FTP access (FTP Host, FTP username, FTP pass, and FTP port).

Kind Regards,
8theme team

#347443 Copied

MAHDAR

Participant

February 19, 2023 at 11:51

Was placed

Please contact administrator
for this information.

#347445 Copied

Rose Tyler

Support staff

February 19, 2023 at 11:53

Hello, MAHDAR,

We don’t need cPanel, only FTP host, FTP username, FTP pass, FTP port.

Kind Regards,
8theme team

#347447 Copied

MAHDAR

Participant

February 19, 2023 at 13:18

..

Please contact administrator
for this information.

#347451 Copied

Rose Tyler

Support staff

February 19, 2023 at 13:28

Hello, MAHDAR,

FTP directory is empty – https://prnt.sc/mbEcVXy0OZnx
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Kind Regards,
8theme team

#347453 Copied

MAHDAR

Participant

February 19, 2023 at 15:55

I say that whatever I do does not give me full access to give you
I will give you access to the host, can you do it?
With file manager and…?

Please contact administrator
for this information.

#347465 Copied

Tony Rodriguez

Support staff

February 20, 2023 at 06:16

Hello @MAHDAR,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have added the string to the string translation, allowing you to change the language text as needed. Please refer to the screenshots provided below for further information:

https://postimg.cc/vcqGvLK0
https://postimg.cc/mcrM5wZh

We have also prepared a video to help you understand the process better: https://www.veed.io/view/1748335d-9e6d-41e1-ad82-65b9cbea56d3?sharingWidget=true&panel=share

We hope this helps.

Best Regards,
8Theme’s Team

#347483 Copied

MAHDAR

Participant

February 20, 2023 at 22:45

Hello good time
Thank you, yes, the translations are correct
Only one problem happened later, I don’t know why we didn’t do anything
The index images are displayed on the bad page, please see
https://fendo.ch/fr/product/brown-single-breasted-suit-2/

#347571 Copied

MAHDAR

Participant

February 20, 2023 at 22:51

Please follow up on this button, nothing will happen if you have to go to the purchase details page
https://s2.uupload.ir/files/4_5z2w.png

#347572 Copied

MAHDAR

Participant

February 21, 2023 at 02:25

Please do not make the changes mentioned above
Thankful

#347578 Copied

MAHDAR

Participant

February 21, 2023 at 04:51

I apologize for my delay
There was a serious problem with the site and we had to restore the backup

Please check the following if possible, thanks
1- Translation of the question button from us
2- Not going to the VIEW CART page (the page has been deleted, if it has a short code or you have a tutorial, please correct it, thanks)

#347581 Copied

Tony Rodriguez

Support staff

February 21, 2023 at 08:46

Hello @MAHDAR,

1. Again your issue has been resolved, please check back to your site now after removing the browser cache.

2. The issue you were facing because you have not set the cart page from WooCommerce >> Settings >> Advance, and I set the cart page from there as shown in this screenshot: https://postimg.cc/WdmWQXRX and it resolved your issue, please check back to your site now after clearing the browser cache.

Best Regards,
8Themes Team.

#347600 Copied

MAHDAR

Participant

February 21, 2023 at 10:32

Thank you, only after the changes, some bugs appeared on the site, we didn’t touch it. Really, please see the footer on your mobile
https://s2.uupload.ir/files/screenshot_20230221_130047_com.android.chrome_280.jpg

#347620 Copied

MAHDAR

Participant

February 21, 2023 at 10:55

https://s2.uupload.ir/files/screencapture-fendo-ch-cart-2023-02-21-13_24_04_pd3y.png

#347628 Copied

Tony Rodriguez

Support staff

February 21, 2023 at 10:59

Hello @MAHDAR,

The issue you were facing was because of the empty widgets you added under the Footer Copyright Left widget area, I just removed those empty widgets and it resolved your issue, please check back your site now after clearing the browser cache and please refer to this screenshot: https://postimg.cc/YjT3f3tn

Best Regards,
8Themes Team.

#347629 Copied

MAHDAR

Participant

February 21, 2023 at 11:03

Thank you, it is also on the footer, can you fix it?

#347630 Copied

MAHDAR

Participant

February 21, 2023 at 11:12

OK, thank you

#347633 Copied

Tony Rodriguez

Support staff

February 21, 2023 at 14:46

Hello @MAHDAR,

We are delighted to hear that our solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you need any further assistance.

Thank you for contacting us. Have a great day.

This topic is now closed.

Best Regards,
8Theme’s Team

#347665 Copied
Tagged: ask us, help, product page, support, themes, woocommerce, wordpress
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The text of the Ask Us section on the product page

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