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The theme activation is not working with purchase code

This topic has 7 replies, 2 voices, and was last updated 35 minutes ago ago by Denurade

Denurade

Participant

January 18, 2025 at 11:57

Good afternoon, I can’t activate the theme. I put in the purchase code of the theme. The process starts, but nothing further happens. I’ve been waiting for an hour.

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6 Answers

Tony Rodriguez

Support staff

January 18, 2025 at 12:12

Hello, Denurade,

Thank you so much for purchasing our theme and contacting our support center.

We sincerely apologize for the inconvenience you are experiencing with activating the theme. Please ensure that you are using the correct purchase code and that your internet connection is stable during the activation process. Additionally, we recommend clearing your browser cache and trying again.

If the issue persists, kindly provide us with the following details in private content area so we can assist you further:

1. Your purchase code.
2. The URL of your website and wp-admin access
3. Any error messages or screenshots, if available.

Once we have this information, we will investigate the issue promptly and work to resolve it as quickly as possible.

Thank you for your patience and understanding.

Best regards,
8Theme’s Team

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Denurade

Participant

January 18, 2025 at 12:40

I tried clearing cache or using a different browser. i got the same thing.

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Tony Rodriguez

Support staff

January 18, 2025 at 13:01

Hello, @Denurade,

Thank you for providing the wp-admin access.

We have successfully activated the theme using the purchase code you provided. You can now proceed to import the demo content on your website. For detailed instructions on how to import the demo, please refer to the following link:
https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Additionally, please find a reference image in the private content area for your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Denurade

Participant

January 18, 2025 at 16:46

Dear Tony,
Thank you for the activation.
I tried to run the demo import following the instructions.
I set the recommended server settings because I have my own dedicated server. But I got an error when installing demo data. Attached screenshot. I tried importing electronic mega market

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Denurade

Participant

January 18, 2025 at 16:47

My server confing is

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Denurade

Participant

January 18, 2025 at 18:07

I also can’t install plugins from xstore plugin installer. I click on the install button, but nothing happens.

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