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The theme and child theme are not updating.

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Cristian Rodriguez

Participant

September 4, 2023 at 14:19

Hi. I’m trying to update my Xstore theme to version 9.1.2, but I’m having trouble. The update isn’t available, and the patches aren’t applying. Can you help me resolve this issue? Thanks.

Please, contact administrator
for this information.

#366576 Copied Theme version: 9.1.2 WooCommerce version: 6.3.1

1 Answer

Rose Tyler

Support staff

September 4, 2023 at 15:17

Hello, Cristian Rodriguez,

Thank you for getting in touch with us.

1/ We can’t log in – https://prnt.sc/gvMcc4omY934 Please next time provide the correct wp-admin access.

2/ We provide updates for parent theme only, the child theme inherits functionality from the parent theme.

3/ The latest theme version is 9.1.13. Please download XStore – Installable Archive from this page https://www.8theme.com/downloads/ .

4/ Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

5/ Download latest versions of plugins from https://www.8theme.com/downloads/ and update them via: Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded”…

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#366582 Copied
Tagged: child theme not updating woocommerce, fix wordpress child theme update, solving theme update issues wordpress, troubleshoot theme update wordpress, woocommerce templates update problem, wordpress woocommerce templates update issue, wordpress woocommerce theme update failure
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