Return to previous page

The theme broke after the update! Help - by Rikinte

This topic has 4 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

Rikinte

Participant

August 15, 2024 at 16:38

https://prnt.sc/2zLaokIyM19w -> After the last update the site went into maintenance mode, then it didn’t come out of maintenance mode anymore, when deleting the maintenance file the site returned to normal but the theme broke!

https://prnt.sc/3uspvhYFi0iy -> The active theme is broken. Please revert to the default theme.

#410383 Copied

3 Answers

Tony Rodriguez

Support staff

August 16, 2024 at 05:15

Hello, @Rikinte,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings and help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#410408 Copied

Rikinte

Participant

August 16, 2024 at 18:13

Hello,

Please contact administrator
for this information.

#410492 Copied

Tony Rodriguez

Support staff

August 17, 2024 at 04:59

Hello, @Rikinte,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#410506 Copied
Tagged: best selling woocommerce themes, fix broken woocommerce theme, help for woocommerce theme update, repair woocommerce theme after update, update caused woocommerce theme break, woocommerce theme update solutions, woocommerce themes update issue
Viewing 4 results - 1 through 4 (of 4 total)