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The theme crush my websit after I impoted the demo

This topic has 5 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Rose Tyler

Basem

Participant

February 14, 2024 at 21:35

The theme crush my websit after I impoted the demo, and nothing appears on the site after selecting and imported the demo , what the problem ? I I tried many time and nothing change please check the attached Screen capture.

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support staff only.

#383406 Copied Theme version: 9.2.8

4 Answers

Rose Tyler

Support staff

February 15, 2024 at 08:32

Hello, Basem,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you further, could you kindly provide us with temporary wp-admin access credentials? This will enable us to examine the issue more closely and offer the necessary support.

Best Regards,
8Theme’s Team

#383433 Copied

Basem

Participant

February 15, 2024 at 16:55

How I can provied you wp-admin access?
By the way, all the customization I made to the theme did not appear on the site. All that appears are terrible errors. I spent a lot of time to customize it and the result is worst.

#383528 Copied

Basem

Participant

February 15, 2024 at 16:58

check the attached Screen capture please

Files is visible for topic creator and
support staff only.

#383529 Copied

Rose Tyler

Support staff

February 15, 2024 at 16:59

Hello, Basem,

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#383530 Copied
Tagged: demo import, theme issues, themes, troubleshooting, website crash, woocommerce, wordpress
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