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The top menu screen in the header is narrow

This topic has 8 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

Rodrigo Carlos

Participant

July 14, 2024 at 19:30

Hey guys,

When hovering over the category menu in the header, the screen is narrow.

I’m not finding the cause of the problem. can you help me?

Thanks!
Rodrigo Carlos

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support staff only.

#404694 Copied Theme version: 9.3.13

7 Answers

Tony Rodriguez

Support staff

July 15, 2024 at 06:10

Hello, @Rodrigo Carlos,

Thank you for contacting us and for using XStore.

If you are configuring your header through the customizer, kindly follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder’ via the customizer.
3. Go to ‘All Department’.
4. Choose ‘Menu Dropdown’.
5. Click on ‘Computed Box’.
6. Set the padding as required and click ‘Publish’ to save your changes.

https://paste.pics/RDLO4

For additional assistance, we recommend watching the following instructional video: (https://www.youtube.com/watch?v=7QluEYxznKs)

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#404708 Copied

Rodrigo Carlos

Participant

July 20, 2024 at 05:10

Hey guys,

Yes, I went to the ‘Header Builder’ > ‘All Department’ settings screen, but I think the problem is not in the ‘Computed Box’. This menu was at normal width, but it became narrow without me doing anything, without me changing the settings.

Currently I was able to increase the menu width by entering -200px margin (see attached print), but this may not be the correct method. The XStore system automatically makes the menu width according to the width of the name of the categories present in it and there is no need for me to insert a negative margin to have the wide menu.

Thank you and I look forward to it.
Rodrigo

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support staff only.

#405948 Copied

Tony Rodriguez

Support staff

July 20, 2024 at 06:30

Hello, @Rodrigo Carlos,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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for this information.

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Rodrigo Carlos

Participant

July 20, 2024 at 17:30

Hi Tony,

I share the data with you so you can check the problem.

Thank you and I look forward to it,
Rodrigo Carlos

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for this information.

#406033 Copied

Rose Tyler

Support staff

July 21, 2024 at 10:16

Hello, @Rodrigo Carlos,

Here is what we see on your site right now https://gyazo.com/bdb73558042611c5dce6478f6e5bb5cb
Have you solved the issue?

Kind Regards,
8theme team

#406134 Copied

Rodrigo Carlos

Participant

July 25, 2024 at 05:40

Hi Rosa,

Here I still have an error.

Access it with the ?nocache parameter at the end of the url and check if the error appears on your side.

Thanks!
Rodrigo

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for this information.

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#406837 Copied

Tony Rodriguez

Support staff

July 25, 2024 at 06:11

Hello, @Rodrigo Carlos,

We have thoroughly reviewed the URL you provided and are pleased to inform you that we did not encounter any issues. For your reference, we have recorded a video demonstrating our findings. You can access this video in the private content area.

Please ensure that you clear all cache on your end and verify the results again.

We hope this resolves any concerns you may have. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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for this information.

#406843 Copied
Tagged: header screen customization, narrow top menu, optimized wordpress headers, responsive woocommerce themes, user-friendly woocommerce themes, wordpress woocommerce themes
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