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The uploaded video has disrupted the arrangement of my sideways thumbnails

This topic has 3 replies, 3 voices, and was last updated 10 months ago ago by Andrew Mitchell

Simonas

Participant

January 22, 2024 at 08:18

Hello,

The uploaded video has disrupted the arrangement of my sideways thumbnails. Is there a method to add a thumbnail image into the video? I would like the video to be represented by the first thumbnail, but when starting viewing the listing, the featured photo should be displayed first.

Thanks,

Please, contact administrator
for this information.

#380844 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

2 Answers

Tony Rodriguez

Support staff

January 22, 2024 at 12:03

Hello, @Simonas,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team.

#380881 Copied

Andrew Mitchell

Support staff

January 23, 2024 at 16:27

Dear Simonas,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#381021 Copied
Tagged: disrupted thumbnail arrangement, fix sideways thumbnails, video upload issues, woocommerce thumbnail troubleshooting, woocommerce wordpress themes, wordpress video solutions
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The uploaded video has disrupted the arrangement of my sideways thumbnails

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